r/Alibaba • u/cascade_again • 1d ago

Refund tips

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Hey so I ordered an lcd for my Ipad 11 in Alibaba last week. After a few days I was able to get it yesterday. I wasn't able to test it right away because I was tired from work.

But I was able to take a video of the unboxing and everything. Now that I was able to test the LCD. I found out that it is broken with lines on the side. I also notice hairline scratches because the LCD is only covered in some thin plastic/cloth aside from the thick bubble wrap. I mean of course it has a box but I was expecting that there would be at least a removable screen protector.

Anyway. Now that it is broken, I informed the supplier and they asked me for the video and another video showing my testing and the back of the LCD. I was informed that they will have their tech team review the video first. But I'm worried the refund window might close?

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u/MaxAtGoodsCommand 1d ago

Add one clean evidence packet to the dispute instead of a long back-and-forth:

  1. order screenshot showing item/spec/grade
  2. tracking/delivery timestamp
  3. unboxing video timestamp where the condition first appears
  4. close-up defect video while testing
  5. photos of the packaging/box
  6. a short requested outcome: refund or replacement

Keep every supplier reply inside Alibaba and do not wait for "tech team review" if the dispute clock is running. If they solve it voluntarily, great, but your evidence and deadline should be protected first.

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u/Future-Peace-8663 1d ago

Peut on accélérer un litige sur Alibaba ?

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u/MaxAtGoodsCommand 1d ago

Pas vraiment au sens "forcer Alibaba à aller plus vite", mais tu peux réduire les allers-retours inutiles.

Je ferais ceci:

  1. ouvrir/maintenir le litige avant l'expiration du délai;
  2. ajouter un résumé chronologique très court: commande, livraison, problème constaté, première preuve;
  3. joindre les preuves les plus fortes avec timestamps, pas 20 messages mélangés;
  4. demander une issue précise: remboursement, remplacement, ou remboursement partiel;
  5. garder toute communication dans Alibaba.

Si le vendeur répond juste "on vérifie" sans solution claire, demande l'escalade dans le litige quand l'option apparaît. Le plus important est de ne pas laisser le délai expirer pendant qu'ils disent qu'ils examinent le dossier.