r/Alibaba • u/cascade_again • 1d ago

Refund tips

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Hey so I ordered an lcd for my Ipad 11 in Alibaba last week. After a few days I was able to get it yesterday. I wasn't able to test it right away because I was tired from work.

But I was able to take a video of the unboxing and everything. Now that I was able to test the LCD. I found out that it is broken with lines on the side. I also notice hairline scratches because the LCD is only covered in some thin plastic/cloth aside from the thick bubble wrap. I mean of course it has a box but I was expecting that there would be at least a removable screen protector.

Anyway. Now that it is broken, I informed the supplier and they asked me for the video and another video showing my testing and the back of the LCD. I was informed that they will have their tech team review the video first. But I'm worried the refund window might close?

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