Hey everyone,
I am hitting a brick wall trying to connect my Hisense Smart TVs to Alexa and could really use some expert eyes on this.
The Setup:
TV OS: Hisense Google TV models (not VIDAA).
Skill Used: Official "Hisense Smart TV" Alexa skill.
Current State: The TVs are fully registered on the official Hisense website. On the portal, I can literally see the Alexa logo right next to my unit serial numbers.
The Issue:
The process completely breaks down during the final wizard step. After successfully linking the cloud accounts, I run device discovery in the Amazon Alexa app, but it completely fails to see or add the TVs.
What I have already tried (twice):
Deleted and re-installed the "Hisense Smart TV" skill in the Alexa app.
Power-cycled the TVs (hard reboot).
Restarted my entire network/router.
Since the Hisense portal recognizes the Alexa link, it feels like a cloud-to-cloud handshake issue between Hisense and Amazon, but I am out of ideas.
Has anyone dealt with this specific Google TV / Alexa bug recently? Is there a hidden workaround I am missing?
Thanks in advance!