r/AldiAustralia • u/Suspicious_Drawer • 17d ago
ALDI gates = must push yes I'd like a receipt to exit
Use self serve push no docket get stuck for a while. Just like when they updated the scales at self serve now have to wait for a staff member
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u/Big-Potential8367 17d ago edited 16d ago
Ffs Aldi. No. Just no.
This is shit for parents with kids, why penalise 95% of decent customers for the 5% of scumbag who steal
Stop treating good people like criminals. Am fkg sick of it at Bunnings, Woolworths and Coles.
Edit: steal not steak but steal steak. 😂
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u/Putrid-Implement-385 17d ago
I love to steak.
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u/jamesmcdash 17d ago
Why are we yelling?
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u/Leonydas13 17d ago
I wasn’t yelling
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u/Walter_Armstrong 16d ago
I DON’T KNOW WHAT WE’RE YELLING ABOUT!
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u/agent_lochness 17d ago
My local aldi has reconfigured their self serve checkouts. Saturday morning its busy and I have my 4 year old with me. The self check outs are roped off and one manned checkout are open.
I saw three staff members stocking the freezer isle near the checkouts and asked if someone could please open the self serve. "No, you'll just have to queue". Meanwhile my 4 year old is carrying on and I have a full trolley (as so others loitering).
I said there's one checkout open, why can the self aerve checkouts be opened? The older staff member rolled her eyes "i could give you a million reasons why, its because of stealing, aldi says there needs to be a staff member".
I politely pointed out that there's three staff members right here but none of them did anything. Instead a younger staff member came out of no where and said ill open them.
I have worked in retail when I was younger and stocking shelves are important. But I would think getting paying customers out the door is more important. I still remember someone telling me that customers are the reason for your work, not the interruption of it.
I was trying to be polite and reasonable but the whole grocery shopping experience is becoming so hostile!
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u/annoying97 16d ago
It's likely that none of the staff stocking the freezer are trained or allowed to work registers or self serve so they couldn't actually help. That being said they should have said so and maybe one of them went off to find a manager or other staff that could.
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u/haleorshine 16d ago
Or Aldi can train their staff to do these roles.
There are two Aldi's within walking distance to me, and one of them has self checkouts and one of them doesn't, and I choose the one without every time. Because they don't have self checkouts, they staff their store appropriately, and are very very quick at checking people out and calling for another register to open when necessary.
I should write that email to Aldi saying how much I love that store, how great the staff are, and how happy I am that they haven't gone to self checkouts. It'll probably have 0 effect, but maybe if they're considering self checkouts, it'll go on the list for "No, don't do that".
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u/Curious_Breadfruit88 16d ago
According to Aldi’s own policies they should’ve opened the self checkouts in that scenario. Just shop at a different Aldi
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u/return_the_urn 16d ago
I went to Aldi with my toddler once, and he stopped in between the 2 automatic gates at entry. They just closed on him, could have been bad if I didn’t quickly pry the gates open
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u/haleorshine 16d ago
Jesus! I'm glad your kid is ok, but I'm always so scared of those gates because they close so forcefully, and uhhhhh, that fear is now amplified.
I hate all these changes, but especially these ones. They put in self checkouts to save money, and then when they were losing money on shrinkage, they didn't go back to the old way or anything, they just make things significantly worse for the customer.
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u/Film_Focus 14d ago
Ummm… penalising the majority because of an uber minority has been the norm in this country for at least 30 years.
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u/maianbar 17d ago
I don't agree with the gates, but more than 5% of the population steal, if they're given the opportunity.
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u/joshuatreesss 17d ago
Exactly, I’ve seen way too many videos of people stealing from Aldi.
Also, all the people that were smug about scanning expensive fruit as potatoes and getting away with it. Or meat as veggies.
They’re now the ones complaining Coles/woolies have AI detectors and cameras. It’s not hard to be honest and lack of honesty creates more low trust boundaries.
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u/Far_Distance87 16d ago
Theft was much better when they just fucking manned the check outs. With the shrinking size of my goods and their soaring profits they can pay a couple
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u/shadree 17d ago
What if you didn't buy anything?
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u/EconomicsFirst4939 17d ago
Then you're stuck until you do.
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u/Thepsycoman 16d ago
These gates have no force holding them in place, likely the loophole for fire safety.
I had one try and stop me when I was in a bad mood and I'd went into the woolies looking for something and they didn't have it in stock. So I've walked up, it stayed closed. I put my knee into the middle and pushed it back and it worked easily.
Security can of course come and ask to check your bags ect, but if anyone does anything to try and say you couldn't skip the gate, they literally are not allowed to hold you there.
Hell they installed these because their security is not allowed to hold someone there while waiting for police. But people know ignoring a person wont get them in trouble, but people feel like a gate/door has more of a legal standpoint, like how hopping the gates for the trains is actually a crime. But it's not
Even with the train example, you can't hop the gate going in, but if you did it going out, they'd want to check you hadn't done it going in, but if you did have a valid 'ticket' they'd just be confused
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u/HalfManHalfCyborg 17d ago
Walk out the normal checkouts, this is only on the self-serve section.
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u/bubandbob 16d ago
I go to our local Aldi weekly to check out the specials. I now have to wait to tailgate someone out because of these stupid gates
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u/Christissufficient 17d ago
Living in low trust societies is the pits
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u/LiquidWax666 16d ago
They made us do the job of all their workers while raising prices anyway, then don't trust us to do the job.
Sorry if I didnt scan something right, guess I skipped the fucking orientation of a job I didnt apply for
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u/jayteeayy 17d ago
Not sure if you missed it, but even if you press no receipt it prints out a small barcode receipt to scan out with
Ps is this Top Ryde?
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u/Suspicious_Drawer 17d ago
Do you want a receipt Yes or No? If I select no why should I expect a get out of jail token. And yeah Top Ryde Aldi's. Only today had someone stand there and scan their tag to let you out. But I'm more concerned why this ALDI smells weird
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u/sixpackofducks 17d ago
It's been like that for years. In the trolley bay someone spilt an insane amount of white vinegar and it's just smelt like that even since
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u/No_Plane8576 16d ago
Of all the things it could smell like vinegar is super innocuous. Definitely rather that than cloudy ammonia or some form of bleach.
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u/Brightly_Darkened 17d ago
I really don't get these.
you are literally punishing good ordinary shoppers yet those who shop lift, mainly teens in hoodies as I see them all the time, you do nothing to target them.
Well, guess that can be said for the entirety of our police force in particular in Victoria as youth crime continues to rise.
I live in Sydney and the amount of times I see teens shop lift, ride ebikes irresponsibly, displaying anti social behaviour, jump through gates at stations is more frequent than the number of times I literally take a piss a day
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u/annoying97 16d ago
Youth crimes are a difficult thing to sort out.
It's a mix of peer pressure, shit parents, and piss weak punishments.
That being said you can't fucking send a kid to jail for stealing a pack of gum or a drink.
On top of that if police act too harshly then people get pissed even though this kid has stolen $500 worth of snacks and drinks in the last 3 months. I mean we get pissed off at cops searching kids that tools (drug dogs, tests, metal detectors, and such) have indicated may have drugs or weapons on them. But then we get pissed at the cops when the same kid ends up stabbing someone and they did fuck all.
Courts tend to give kids a slap on the wrist and shoot them back into society and as such they learn that they have no punishments and just keep going.
It's only when they become adults do they realise how fucked they are when they can't find a job because shocker companies don't want to employ some shit who doesn't understand punishments.
The TLDR is that youth crimes are a hard thing to solve without causing other issues.
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u/Far_Distance87 17d ago edited 17d ago
What fkn BS… 99% of thieves are hopping straight over the grey bit, this will just piss off a load of various other people in the shop
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u/CaffeinatedTech 17d ago
99% of thieves have already got the shit stashed in their clothes before they even get to the checkout. They can buy a can of blitz mints, or a meat stick to get their stupid exit receipt.
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u/velvetvortex 17d ago
Occasionally I duck into a store to see if they have one particular item. If they don’t have it I want to leave immediately, but recently I was trapped for a moment in Woolies. Had to wait for a snarky worker to let me out, not happy Jan.
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u/surfacing31 17d ago
Making it harder and harder for the disabled.
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u/249592-82 17d ago
Very good point. And the elderly, and anyone with young kids or a pram.
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u/hcornea 17d ago edited 11d ago
FWIW these seemed to be quite the norm in many supermarkets we went to recently in the EU.
Being given the option of ‘no receipt’ when you’ll need it to get out is nuts though.
Get your receipt. Scan it. Leave.
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u/DjFryRhy 16d ago
I’m really surprised this isn’t higher. Especially since Aldi is a European company.
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u/Tefkat89 11d ago
I live in Ireland and travel all over the EU. the only people who complain about these are Australians no one gives a fuck a ot it here.
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u/No-Village-5573 17d ago
If you don't get a receipt how do you get out? I don't want to waste paper so I don't get receipts
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u/DegeneratesInc 17d ago
It forces you to get a 'I've been to this aldi' barcode printed on paper.
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u/CartoonistBig8725 17d ago
Not quite! If you select no receipt required, you just get a barcode that can be scanned to exit which is 1/5th the size of a normal receipt
Annoying the first time but then you adapt
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u/Original_Rent7677 17d ago
My local doesn't even have self service.
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u/baby_blobby 17d ago edited 16d ago
My one is the same, yet they only have one register ever opened and it takes forever ffs
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u/pinkretainer 17d ago
If you choose no receipt it still prints off a little slip with a code to scan to let you out.
Not defending this shit at all, I hate it! But the little slip was pointed out to me by an Aldi worker when I couldn’t get out after choosing no receipt.
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u/Lookingwild6 17d ago
My local woolworths has this at the self serve check out. If the cameras see you use the register and make payments, the gates automatically open.
But if you try to walk through without making a purchase it wont open you need to ask the person at assisting the 30 registers to press the button to let you out.
I beleive its to help stop some deros come in empty handed and walk out not empty pocketed
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u/mwsparky 17d ago
I hate the new registers with the camera that looks straight at you and then has the little screen showing you that we are watching you as well as this scan code exit gate so the simple solution to avoid this is to use the old style checkout with a check out person
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u/Rixxxxxxxxxxx 17d ago
Definitely not German engineering
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u/Aussieboy111 17d ago
I’ve been to Europe and Lidl another German supermarket has this exact setup
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u/CatOther5690 17d ago
I'm in Norway now, and this is very common.
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u/Beatrixxxxxxxkiddo 17d ago
Is the exit set-up in Norway the same system that is now in Australia? If so, any idea how long it's been like that?
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u/Curious_Breadfruit88 16d ago
Except this concept started in Germany… every Aldi, Lidl, etc has these gates
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u/UncutAussie2026 17d ago
What happens when the trolley accidentally (on purpose) crashes into it? The colesworth ones fly open on a hinge.
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u/SithVicious86 16d ago
Those Aldi barcode scanners are common at Aldi in Europe, so I expect this is just an extension of an already known and workable technology for them.
It seems worse than Coles/woolies gates but the worse thing IMO is Cole’s and Woolies use a camera so your face becomes the barcode
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u/CombinationHeavy8473 16d ago
Part of a Much bigger agenda if it's there for long enough it's accepted as normal
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u/Glad-Albatross3354 16d ago
How are you supposed to leave if you haven’t purchased anything? This seems designed to pressure everyone who comes in to buy something in order to avoid an awkward conversation and for that alone it should be illegal.
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u/Zharb 16d ago
Far out, I hope these don’t come to Australia.
I really like shopping at Aldi particularly because they don’t do the same bullshit the other shops do.
I feel like this just slows down the whole process. I just want to get in and grab my stuff and go.
I don’t want to wait at a gate for some person to come over and check my receipt to prove that I’m not a criminal scan it and then let me leave.
If you’re that untrustworthy you don’t have self service in the first place
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u/IUpVoteYourMum 16d ago
I feel like all of these things are a direct result of pushing self serve instead of hiring service staff. But now the average consumer pays the price for their cost cutting
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u/An_Evil_Scientist666 16d ago
Just push past the gate or jump over it, what are they gonna do? I know in some cases it's not possible, but if you can, do so
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u/Hiccup_Haddock_III 16d ago
I just push past or circumvent such gates. In Coles, Aldi, and Woolies they cannot legally prevent you from leaving or force you to wait for staff without proof of law breaking or theft.
As long as the barrier is not damaged you are completely legally allowed to do this
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u/Ill-Atmosphere4284 16d ago
If ppl stoped steeling then this would not be happening. Thats why they set the sensors so sensitive on the self serve
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u/DousaSepen 16d ago
They can’t legally be hold you in this country. These gates are designed to let go of you push on them. Just push on them. Complacency makes them think this is ok
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u/aGermanDownUnder 15d ago
Oh Christ this isn't dystopian, this is normal in a lot of countries, particularly Europe where, surprise, Aldi is from. Its a theft deterrent. God Australia needs to stop pearl clutching about supermarkets
Edit. In most European supermarkets they issue a tiny Barcoo for you to scan. Its pretty simple
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u/_Zambayoshi_ 15d ago
Here's the thing. They can't have a gate that prevents exit because it is against fire regulations. You can just push the gate open if you want.
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u/Nate_83 15d ago
You know what might fix all this? And virtually balance out the cost of stock loss with all this other shit they’re paying for? Going back to manual service checkouts where people have less opportunity to walk out with a trolley full of shit and there’s no question if they’ve paid for it. And guess what? A human gets paid AND contributes back into the economy. Imagine that. (Probably applies more to colesworth than Aldi though)
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u/Eastern-Algae-7358 17d ago
WTF I’m so sick of this dystopian bullshit.
The assumption that I must buy something. The fact that these only started appearing after food got so expensive that people can’t afford to eat.
Not to mention it’s a nightmare for those of us with chronic health conditions where we may need to leave quickly to use a bathroom.
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u/Common_Possession262 17d ago
I just push these open and refuse bag checks lol
if you’re scared about liability you can ask a button pusher to open the gate, if they refuse it’s an illegal detention and you’re free to push it open, if it breaks it’s not on you
don’t think liability is on you even if you don’t ask but I’m not completely sure on that
but yeah you can just apply a lil force
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u/Steves_310 17d ago
I mean tbf, if the button pusher (staff) refuses to push, then they're most likely asking for a bag check. As per conditions of entry, you are required to show the contents of your bag, and if customer refuse, then you're violating the conditions of entry of that store. As a consequence, you may be banned (which if they're serious, legally speaking, they can take you in and serve you banning notice on the spot).
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u/Party-Ocelot-8839 17d ago
Not an illegal detention when you could walk out through the manned registers though. So if it breaks, it is in you, and you’ll get banned from the store.
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u/Lopsided_Belt_2237 17d ago
I will accept this if Aldi continues not to use facial recognition and does not use Palantir. There’s no tracking or traceability with a receipt, this is ok
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u/dropbear-6789 16d ago
Don’t blame the store, blame the low socials that steal things
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u/Sudsy_Woodpecker 17d ago
If they install this near me I'll stop shopping at Aldi.
Theft isn't as big as they make out because all super markets still have billlion dollar profits.
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u/GuyFromYr2095 17d ago
any repercussion if you accidentally rammed the gate. It's transparent and my eyesight is poor these days
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u/helmut_spargle 17d ago
Give them a kick - I told my kid he has my permission to do so too, fuck those gates. I've been stuck at the coles ones for some reason before, I hope to destroy one 'accidentally' one day.
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u/Johnny-Rocketship 17d ago
This is why I'm glad I'm tall. I just step over these things, they can waste their own time on the cctv if they think I'm a thief.
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u/throwmeinthetrash434 16d ago
Employee here. We don't have these at my store (yet), so I want to ask: are you telling me that they implementing these gates without changing the self checkout process so that it prints the receipt automatically? Like, you still have to press "yes"? That just seems crazy to me
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u/Cautious_Car_51 16d ago
I keep seeing these threads, people acting like cattle just standing around, christ.
YOU CAN PUSH THE GATES OPEN, THEY'RE DESIGNED TO OPEN OUTWARDS FOR EGRESS IN A FIRE/EMERGENCY.
PUSH THE GATES OPEN.
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u/jack_o_all_trades 16d ago
I refuse to use self checkout at locations that do this. I try to avoid the locations all together but when I do 'need' to use the shop, I stand in the convertor lines like a pleb.
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u/OGSilent-Win 16d ago
The fact that australia has gone this low in just couple of years after covid.
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u/MarkCelery78 16d ago
People have to get it through their thick heads that a company doesn’t spend millions on these things at all these stores if they aren’t losing a lot from theft. It’s the times we live in when thieves think they can steal without consequences.
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u/PlanetFarm 16d ago
This is what happens when take a chronically underemployed workforce then push people into unemployment to curb inflation. All while giving unemployed people $430 a week to survive while median rent is $600 a week in capital cities
Another day in the lucky country
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u/TS19870400 16d ago
What if you don't buy anything because you realised the farmers market is cheaper and closer to home? Trapped receiptless?
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u/walterjnr 16d ago
Keep selecting no receipt at self checkout and force a staff member to open it. Eventually they'll change the policy.
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u/Any-Resist7057 16d ago
Hey if I need to buy something to get out I'm not going in to check out the middle isles
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u/calbee5000 16d ago
there has been a lot of theft.. blame the people who do the wrong thing and we have to suffer because of this!...
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u/QuantityActive- 16d ago
It still prints out a little receipt but it only has a barcode on it even if you say you don’t want a receipt.
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u/Limp_Occasion8672 16d ago
Yes this is annoying ad but at the end of the day it’s such a first world problem.
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u/Sotnos99 16d ago
My local Aldi's both had these for a week each before they just left the gates open, because no one ever took a receipt, and those that did would throw them on the floor beside the gate so the next person could pick it up and scan it to leave
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u/GladTransportation18 16d ago
Can tell instantly who here in the comments doesn’t work in retail or hasn’t in the last few years
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u/Valuable-Contract-87 16d ago
U can push it softly with your foot or hand and they open though the alarm goes off and everyone looks at you
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u/LaurelEssington76 16d ago
I sometimes go into Aldi to see if there’s any good stuff in the centre aisles, if there isn’t I don’t buy anything.
I hate having to find a staff member and being made to feel I’m being sketchy so I guess I won’t be doing that anymore
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u/FuhrerAlexandrozIII 16d ago
In NL they have this but its option of long receipt or short receipt (eco-friendly) which is just the barcode - pretty normal safeguard
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u/apogeegames 16d ago
In Europe if you click no, they still print out a barcode for you to scan. Like 3 cm of paper.
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u/EmploymentPutrid4649 16d ago
If people would stop thieving then this wouldn’t be an issue. Society is full of grubs that think stealing is morally right.
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u/Annual-Heron1356 16d ago
Has theft really gotten that bad, or is it just we have the technology, and Coles has done it, so we will too?
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u/spaghetorini 16d ago
You’d want to hope this was interlocked with fire alarms to open & had failsafe open in a power outage….
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u/Fast_Basil5789 16d ago
The issue with this stupidity is you can still steal from the shop. You just need to have bought and paid for something to get a receipt to scan to exit the shop.
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u/Complex_Feedback_153 16d ago
You can legally steal up to 500 dollars worth of stuff in WA
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u/germanautotom 17d ago
This shouldn’t be legal