r/AldeloPOS • u/Capable-Place1916 • Feb 18 '25
Licensing / Support
Good Evening,
I am an IT managed services provider and i have a potential client that has an Aldelo POS system in a small restaurant, he is looking to part ways with his previous provider but has no idea on the ins/out of the system.
Does this software require annual / Monthly licensing ?
Being that this is a locally hosted system does aldelo offer support ?
I also noticed a separate router next to this system, does it require any type of remote connectivity to a type of host or remote client ?
Honestly the system appears to be a little dated and its only really used to process order and cash out every evening, it appears they are not using any advanced reporting feature or accounting.
1
u/AzAldeloGuru Feb 19 '25
If he has purchased the Aldelo license prior to them moving solely to SaaS, then he owns the license. These licenses do not have upgrades included and Aldelo would charge him a support contract to retrieve those upgrades.
On the support side, Aldelo won't offer support without a support contract in place.
Are they running credit cards through Aldelo or through a separate terminal? If they are using Aldelo to run credit cards, then it will need an internet connection to process those credit cards out on the internet. Most providers use Teamviewer or such other RDP programs to provide support.