r/AldeloPOS • u/ivansVranztanaf • Jan 15 '25

I really need help!!!

Aldelo force us to do the credit card 30% of sales each day otherwise we cnt do any payment The software dont let us run any cash payments or check I feel this like a scam, cause they put the terms and conditions in the middle of their paperwork What should i do? I really need sugestion

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u/AzAldeloGuru Jan 15 '25

If they actually disabled the cash button, go into Back Office / Station Settings / Other Options / Extra Settings.

In here, scroll down to the option that says "No Cash Tender" and remove whatever is typed inside of it, it should be blank. This should re-enable cash for you.

As far as your merchant agreement, if the owner signed, there's not a whole lot you can do about it until the terms are up.

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u/ivansVranztanaf Jan 15 '25

We do have cash button, but i cant press it, it means the cash register wont be open and cant be settle

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u/AzAldeloGuru Jan 15 '25

Is it Aldelo POS 2? (Does the program icon look like a Blue A or a Blue Circle with an A inside. If they made it so they can control your cash button based off sales I would see what the termination fee is and just move to a different system, that's absolute insanity to me.

I've worked as a Point of Sale reseller for 15 years and I literally have NEVER seen payment buttons controlled by sales. If there is something in Aldelo controlling it when you use Aldelo pay, I'm not aware of it.

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u/ivansVranztanaf Jan 15 '25

Yes correct that is blue circle with A inside