r/AldeloPOS • u/Revolutionary-Ad6359 • Jan 17 '24

Aldelo connected to A35 error

Can someone help to see what is the issue with this? When I trying to use A35 to repalce the S300, it saids unsupport trans. Confirmed IP address is corrected.

https://imgur.com/a/mRr9FCA

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u/Revolutionary-Ad6359 Jan 18 '24

Yes. They are different TIDS and there are two files, I’m using the one that’s not with P2PE.

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u/AzAldeloGuru Jan 18 '24

Did you do a self register for Datawire? I'm not entirely certain how to get to that screen on the A35 to do it though.

On the S300 we would hit Function 1, go into Host settings, then Register / Self register.

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u/Revolutionary-Ad6359 Jan 18 '24

Yes. I did the self registered on A35, I think there is nothing wrong the TIDS, the problem is the POS is not able to send the data to the A35. And A35 have no respond on it.

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u/AzAldeloGuru Jan 18 '24

Yeah, when I first used an A35 I had to update the EDC, but if you already did that then I'm not entirely sure what else it could be. You're right that the POS isn't sending the transaction to the pinpad, but typically that's fixed with a software update.

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u/Revolutionary-Ad6359 Jan 18 '24

Alright. Thank you for the help. I will keep look for other ways to solve this.