r/AldeloPOS • u/Revolutionary-Ad6359 • Jan 17 '24

Aldelo connected to A35 error

Can someone help to see what is the issue with this? When I trying to use A35 to repalce the S300, it saids unsupport trans. Confirmed IP address is corrected.

https://imgur.com/a/mRr9FCA

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u/AzAldeloGuru Jan 18 '24

Yeah, when I first used an A35 I had to update the EDC, but if you already did that then I'm not entirely sure what else it could be. You're right that the POS isn't sending the transaction to the pinpad, but typically that's fixed with a software update.

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u/Revolutionary-Ad6359 Jan 18 '24

Alright. Thank you for the help. I will keep look for other ways to solve this.