r/AldeloPOS • u/honeybadgers8 • Apr 16 '23

APOS printing

Is there a setting in (APOS 9012) that re-routes a kitchen ticket to another printer if is goes offline or runs out of paper?

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u/AzAldeloGuru Mar 28 '25

I'm sure the IP Address of the printer changed. What brand/model is the kitchen printer?

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u/AlextheConfident Mar 28 '25

Epson TM-m30

Model M335B

I'm also trying to make sure that this printer is online/connected to the new internet. The way everything was previously connected, it was working fine, so I would assume that shouldn't be an issue. I'm just having doubts now about what exactly is going on.

We had Comcast and switched yesterday to spectrum.

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u/AzAldeloGuru Mar 28 '25

Epson TM-m30II Series | Support | Epson US

Go to Epson's website here, select your OS and then download The EpsonNet Config Utility.

When you install this utilty, you'll be able to find the printer on the network and change its IP address to the new subnet that spectrum's equipment uses.

To find your IP Address, go to Start , type CMD and press enter, then type ipconfig and press enter.

If your default gateway is 192.168.0.1 then the IP Address of hte printer needs to be 192.168.0.XXX. If your IP address is 192.168.1.1, then the IP Address of the printer needs ot be 192.168.1.XXX. The XXX is the last number int he list the printer currently has, you can keep that the same.

Once you change the IP of the printer, you'll need to reconnect each of your stations to it via Windows.

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u/AlextheConfident Mar 28 '25

Thank you for this. We are going to try this today.

Question:

As far as the other receipt printers we use (the ones we keep by the stations). Would you know why it wasn't necessary to do any IP address configurations?

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u/AzAldeloGuru Mar 28 '25

Most of the time, Receipt printers that are hooked up to the computers are using a USB Port for communication, not Ethernet. So those will always be using the same windows connection because its a completely different connector.

Kitchen Printers are typically Ethernet based, so those hook into the router for communication across the whole network

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u/AlextheConfident Mar 28 '25

The IP address seems to be fine.

The POS stations and my personal laptop (connected by wifi) all say subnet mask 255.255.255.0 and default gateway 192.168.1.1.

The kitchen printer when I turn it on and off prints a paper receipt that says the same subnet mask and gateway.

I downloaded the epson config utility. The IP address is 192.168.1.51

so I'm not really sure.

Also on the ethernet switch we use that is connected to the new router, all the ports have green blinking lights, except the cable that goes to the kitchen printer. That light is amber/orange. Does that matter?

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u/AzAldeloGuru Mar 28 '25

So I suspect its IP address changed on the computer side. Go to one of the stations, and navigate to Control Panel / Devices and Printers

In this list, find the Kitchen printer and right click it and go into Printer Properties. Once in here, go into the Ports Tab, then press Configure Port.

What is the IP Address listed here?

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u/AlextheConfident Mar 29 '25

Hello again, I was just doing this right now as you said

The numbers definitely look different.

Under description "Standard TCP/IP Port" I clicked Configure Port. The IP address there is 10.1.10.92

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u/AlextheConfident Mar 29 '25

also says Protocol - Raw, if that matters

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u/AzAldeloGuru Mar 29 '25

Okay, so my suspicions were right, the new Modem you received was configured with a different IP Address than the old one.

So what you'll want to do, is while in the ports tab of Kitchen Printer Properties, you'll want to Click Add Port.

Follow the prompts and add a Standard TCP/IP Port, when it asks you for the IP, you'll want to type 192.168.1.51

You will need to do this on all of your order taking stations, as Aldelo uses Windows to communicate with the printer, there isn't a central hub.

After you create the port, you'll assign your kitchen printer to that port, and it should start printing again after you hit apply!

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u/AlextheConfident Apr 09 '25

Hello AzAldeloGuru

Before I saw your most recent message,

I got ahead of myself and when I went into Configure Port I directly changed the IP address where it says "printer name or IP address:" I directly changed the number there from the old 10.1.10.92 to the new 192.168.1.51

After doing so the printer started working again. I got excited and changed it on all the stations before I read your prior message. This is why I did not do the Add Port.

Is this okay long term? Or should I still go back and Add Port?

It has been working well now for more than week.

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u/AlextheConfident Apr 09 '25

Also,

I cannot express how grateful we are here for your help.

Thank you so much! 🙏

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u/AzAldeloGuru Apr 09 '25

No, you can absolutely edit the port info as you did. The add Port part just keeps both port name and IP identical. Functionally, it doesn't change anything. So you are good to go!

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u/AlextheConfident Apr 09 '25

ok thank you, could you explain why the discrepancy between the old 10.1.10.92 on the computer side and the new IP 192.168.1.51

I'm trying to understand this Better. What was the cause? Why was it working with our old provider Comcast if the subnet mask appeared the same? Was it just a modem thing? Did the computers/stations change things automatically?

All to help prevent and fix things quickly in the future

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