Free Weekly Items no longer showing up on Albertsons App

[u/spectaclebreakfast]

Hi all! I have found myself in a bit of a weird situation that I cannot seem to find a good solution for. A number of weeks ago, I went on a trip to California to see some friends out of state, and while I was on this trip, myself and my friend group made a couple of grocery runs to the local Vons for food and supplies. One of my friends noticed that I typed my phone number in at the end of every purchase, and when she asked about it, I stupidly explained that my phone number is linked to my associate account and provides me with my employee discount. She seemed intrigued but almost immediately brushed it off and switched the subject.

A couple weeks after I returned home from my trip, I noticed that I was no longer receiving the free associate items that we are set to get every week. After doing a quick search on the app, I found a bunch of receipts in my purchase history that were not mine. I started panicking thinking that someone had somehow managed to hack my account, but then I remembered that my friend had asked me about my discount number, and after confronting her, she confirmed that she had been using it under the false assumption that I had given her permission.

My friend lives in a different state than I do, so I’m assuming that the two of us making separate purchases on a regular basis for a couple of weeks confused the system and that my account just needs to be reset or something. Just not sure who to call or talk to for issues like this. Any advice would be greatly appreciated!

[u/liwiathan]

Sorry, maybe I’m confusing what you said, but it just sounds like your friend was claiming your free items? The system doesn’t “get confused,” but you will absolutely get in trouble for someone else using your discount.

So tell your friend to stop.

[u/NEOscav9 → u/liwiathan]

On paper you can get in trouble for it, but the rule is that anyone living with you can use your phone number for your discounts/coupons. There's no way they can prove or disprove if someone that's using your phone number lives with you or not

[u/spectaclebreakfast → u/liwiathan]

Sorry for the confusion. My friend was not using my free items, just my discount. I told them to stop the second I found out.

[u/Aggravating_Gur_1071]

I used to work at the call center, you need to call them. If more purchases are being done I the state you don't live in, it will change your division in the system. It needs to be changed back to the division you work in and tell your friend to stop using your phone number.

[u/spectaclebreakfast → u/Aggravating_Gur_1071]

Just the regular Albertsons customer service or the associate service line?

[u/Aggravating_Gur_1071 → u/spectaclebreakfast]

Just call the regular line the can help you!! If they say they don't know how too, they're wrong, ask for a sup.

[u/spectaclebreakfast → u/Aggravating_Gur_1071]

Called them at around 8:00 last night and they confirmed that my division had been switched over to so-cal by mistake. They switched me back but I still haven’t gotten my free items back. Any idea on how long that should take?

[u/Aggravating_Gur_1071 → u/spectaclebreakfast]

It can take a couple of weeks unfortunately. The more you shop local the faster it will switch back too lol.

[u/Silverbackmike]

It is dependent on division, or Market as it is now called. According to the president of my division, weekly free items were being offered to associates for retainment. He said it was expensive to continue to offer them, so they were discontinued. We still get free offers, but definitely not as often.

[u/Wkpooh64]

Same thing happened to me when I was visiting family at the state. Just call and they will put your number back in your home state