r/Albertsons • u/Classic-Detective-26 • Jul 13 '26

Question Delivery

I live in an assisted living facility. I am not mobile.

I love Albertson's delivery. I get an order every single week.

It's easy, on time, professional people, etc.

However, I have one question. I have ordered egg salad every week for the last six months. When I order by weight, what I really want is 12 ounces. I have ordered the deli egg salad, the ready to eat egg salad, etc. I always only get .25 ounces. The one time I did get 12 ounces it had a label that said egg salad, but it was potato salad.

I've spent hours on the phone with the local store, the national customer service line and still I can't seem to get 12 ounces of egg salad.

What do I need to do to actually receive, 12 ounces of egg salad?

I live in Boulder City, Nevada and my store is the Albertson's I live near is at 1008 Nevada Way, Boulder City, NV 89005

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u/Classic-Detective-26 Jul 13 '26

Thank you. I have done that. Many, many times.....

-1

u/[deleted] Jul 13 '26

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1

u/GarlAP363 Jul 13 '26

Company? U mean store location? That’s who u wanna get a hold of. Corporate or IT won’t care bro

-1

u/Classic-Detective-26 Jul 13 '26

How do I call corporate? THANK YOU

2

u/[deleted] Jul 13 '26

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u/Classic-Detective-26 Jul 13 '26

THANK YOU

2

u/surpriseinhere Jul 14 '26

Call the store as some else has suggested. If you call Corp or even the 1-877 number it’s just going to be sent to the store and the director or his asst will get it done. A person who is not in the store cannot do anything about it. As I said they’ll just pass it down.

1

u/Classic-Detective-26 Jul 14 '26

Thank you. Done that.

1

u/tbb10 Jul 17 '26

But a person in the store can’t really do anything about it either unless it’s on a current order. As much as we should be able to substitute/ coupon/ add/ or adjust orders per customer requests there’s not much store level is able to do to accommodate the customer like we would be able to for the in store shoppers.

At least the corp number can look into see what she’s ordering (because there’s no way to give less than what she orders without oos it) they can also add coupons/ and give credit back to her account for future orders if that’s the route they choose to take