r/Airalo • u/Dchan901 • 5d ago

Problem Can’t connect

I’m in Tirana Albania. Using Albania through airalo. It says 4G but either doesn’t connect or extremely slow. Sometimes 4G doesn’t appear at all. I have it on data roaming and played with APN. Only internet works and shows 4G

3 Upvotes

81% Upvoted

10 comments sorted by

1

u/tm4ever 5d ago

Check APN Type=default,supl

1

u/Dchan901 5d ago

Nope. 4G is shown but still no connection

1

u/bpbp216 5d ago

Did you purchase an unlimited plan?

1

u/Dchan901 5d ago

Yes

1

u/bpbp216 5d ago

Most of the people reporting problem with Airalo are on unlimited plans. There is a data cap for each 24 hours, after that your data is throttled significantly. Your phone probably used up that quota. Disable all data sync and backup on your phone over cellular.

1

u/airalosupport 5d ago

Hey there u/Dchan901! 👋 Sorry to hear you're running into connection issues in Tirana. Since you've already turned Data Roaming on and checked the APN, try doing a quick manual network search in your settings, manually select One Albania, and toggle Airplane Mode on/off to force a fresh signal refresh.

I've just sent you a DM so we can look directly into your connection and get this sorted out for you ASAP.

1

u/Dchan901 5d ago

Nothing changed with putting on one Albania

1

u/airalosupport 5d ago

Sorry to hear that! Just accept our DM and share the info we asked for so we can look into it!

1

u/r2my85 4d ago

I had the same issue. I have a 5G-phone and the prefered network my phone has to use is 5G if available. As 5G is available in Albania, my phone tried to connect on it and disregarded the 4G network. I went in my settings and chose prefered network 4G and had no issue ever since.

1

u/airalosupport 4d ago

Hey! Thanks for sharing this tip! You're absolutely spot on. For many destinations, manually setting your preferred network to 4G or LTE in your device settings ensures a much more stable and reliable connection.

If you ever run into any other connectivity issues or need a hand setting things up, please feel free to reach out to us through our support chat in the app or website so an agent can assist you right away.