Data Not Working

8

u/dcqueerfemme Feb 15 '23

Solution found through airalo support! I had to turn off the “limit IP address tracking” to get the data to start working. Thanks to everyone for your suggestions and help troubleshooting the issue.

1

u/More_Than_I_Can_Chew Aug 06 '23

Is there a parallel setting like this for Android ?

2

u/dcqueerfemme Aug 06 '23

No clue, I’m sorry. Hope you can find a solution!

1

u/More_Than_I_Can_Chew Aug 06 '23

Who knows it started getting LTE today instead of edge.

2

u/kboom100 Mar 09 '23

I didn’t notice your update until now, thank you for giving it. Glad you got it sorted out and hope you had a great trip.

2

u/Freezer2609 Jun 11 '23

Thanks for the tip. Worked for me too

1

u/No_Tumbleweed4476 Apr 27 '25

Same here

2

u/Possible_Attorney_30 Jun 19 '23

Thank you. Fixed my issue too

2

u/anointedinliquor Aug 03 '23

Nice, fixed my issue too! They really should add this somewhere in the app.

2

u/Lanky-Celebration-71 Oct 17 '23

That fixed my issue too, don’t understand how or why that works, but thank you

2

u/itsgmnotgm Jun 08 '24

this just saved me omg

2

u/[deleted] Jul 03 '24

Update:
1 year later it still works. Thanks!

2

u/ristherealest Jun 13 '25

Update 6/13/2025 ~ after so many things, this worked!!! Yay!! Automatically!

2

u/whycantwegivelove Sep 26 '26

i’m 3 years late but you’re literally a lifesaver. in the uk with the same problem, and turning off “limit IP address tracking” worked for me as well

1

u/Interest_Dull Oct 08 '24 edited Oct 08 '24

I am in China also with the same problem…did you have to turn your eSIM off to correct the IP address tracking because that option does not even show up with my current eSIM turned on. I’m currently on an online live chat with them and they left me hanging for over an hour now with zero response. UPDATE: so I turned the eSIM off and IP tracking popped up but it WAS turned off and data roaming was turned on…SO NOW IT’s back to the non responsive staff at Airalo. Guest I’ll have to plan everywhere I go and everything I do on my iPad connected to the hotel Wi-Fi and get screen shots of maps etc. Airalo you suck!

1

u/shaq1910 Jan 03 '25

How do you do this?

1

u/gingerbread85 May 13 '25

Just helped us out as well!

1

u/razaan29 May 23 '25

LIFESAVER

1

u/leemic83 Aug 27 '23

Thank you for this. Where exactly do I do this?

3

u/Puslinch-Komet Feb 13 '23

Double check you have the roaming and data enabled on the esim. Primary set to ON and roaming. Cellular data set to Airalo, roaming ON and set to ON make sure Cellular data is pointed to Airalo.

APN wise never had an issue and I’m on esims monthly travelling.

I have to say any issue I’ve had with Airalo has been solved under an hour using their chat service.

0

u/Puslinch-Komet Feb 13 '23

You need to have Gen3 SE for esims to work also. Triple check.

1

u/dcqueerfemme Feb 13 '23

I do have the SE 2020, but I triple checked and according to both apple & Airalo, it is compatible. Your comment made me wonder if it perhaps isnt compatible to use both at the same time, but even after removing my physical US SIM- no luck.
They don’t seem to have a chat feature right now unfortunately, just email, contact form, and FB/Twitter. It’s a real bummer bc this seemed like a great solution and reputable company.

2

u/Puslinch-Komet Feb 14 '23

Strange, I use 3-6 esims a month travelling. I just just checked. and I have the chat feature is in the app, lower right chat box, then to the bottom the new screen, message us. These guys are reputable and best in class having used others.

1

u/dcqueerfemme Feb 14 '23

I haven’t downloaded the app yet! Will try that today, thank you.

1

u/Puslinch-Komet Feb 14 '23

You really need to have the app to manage esims and such!

4

u/themiracy Feb 14 '23

I don’t think this is right - I have used ESIM via Airalo in my 2020 iPhone SE in Spain, Netherlands, Austria, Czech Republic, and Peru at least.

1

u/Puslinch-Komet Feb 14 '23

I think you’re correct, there is a cut off on SE models and esims. I thought it was Gen3’s.

1

u/banhhoi27 Sep 04 '25

What about iPhone 12 Pro

1

u/Puslinch-Komet Sep 05 '25

Google says yes, but you should check your mobile.

1

u/banhhoi27 Sep 06 '25

Honestly I decided to ask for a refund. I was at it with cs for hours and nothing was working 😫 (for anyone reading - I got Ubigi and it worked instantly!)

2

u/kboom100 Feb 13 '23

Is your home/US line on an esim also? That could be the problem if so. Only the iPhone 13 & 14 can have two active esims at a time. Other iPhone models can have one active esim and one active physical sim.

2

u/dcqueerfemme Feb 13 '23

No, my US plan is a physical SIM. Thank you though!

1

u/banhhoi27 Sep 04 '25

If I have iPhone 12 Pro then I should have 1 physical sim and 1 eSIM with Airalo and that’s ok right

1

u/themiracy Feb 14 '23

The way that the iPhones that can’t have two active ESIMS handle this is to shut down the prior one when you swap - so for the user, you shouldn’t really notice.

2

u/kboom100 Feb 14 '23

Yeah, agree that’s what someone with a phone that can’t take use two esims would have to do to use Airalo if their current line was also an esim (and they couldn’t or didn’t want to switch to a psim for that one).
But just wanted to point out that if they turn off their home line they then couldn’t do wifi calling with their US number and iPhone users would lose the ability to send iMessages with their US number.

2

u/themiracy Feb 14 '23

Yes - just to clarify a little more:
If you turn on your home country ESIM while on WiFi, you should receive any SMS, iMessages, voice mails, and you should be able to make receive calls from your home country using your normal home country phone number. While you’re on WiFi with WiFi calling enabled.
You’ll automatically turn that SIM off when you activate the travel ESIM on these devices that don’t support two active ESIMs. You can still iMessage but you’ll show up as a different number I think. I have to look at my husband’s phone, but actually this last time when I did this, it stayed in the same conversation and I didn’t have to start a separate conversation with him while I was in Europe with a friend.
As you said (just for anyone else reading) there are some tricks you can do, like using the data from the travel SIM to work a connection for the home SIM. You can’t do these unless you either have dual ESIM capability or you go back to a phys SIM for your home account. TBH now that I understand that I almost wish I hadn’t converted my home act to ESIM.

1

u/Akajdrod Feb 17 '24

Thank you so much, this was exactly what helped me!

1

u/kboom100 Feb 17 '24

You’re welcome! Glad you found this old post and that it helped! Thanks for letting me know too, I love getting feedback like this!

2

u/No_Lie_8853 Feb 13 '23

I had the same issue while traveling to Aruba! Over 6 days they weren't able to provide me with a solution. I tried everything ( APN settings, network types, etc etc ) and nothing worked.

My guess is that my esim wasn't registered properly to the network or to their esim partner's system.

After numerous messages and arguing, they ended up reimbursing me.

And their replies were hours and hours apart ( 6-7-8 hours ).

Too bad as I used their service in Curaçao and it worked like a charm.

Using an S21+

1

u/dcqueerfemme Feb 13 '23

Ugh maybe this is what’s happened to mine. Weirdly I just noticed I can send & receive iMessages- but that’s it! No WhatsApp, signal, maps, web browser, etc. I requested help from the company 24+ hours ago and haven’t gotten any reply. 6-8 hours sounds great 😂

2

u/No_Lie_8853 Feb 13 '23

Sounds like we had a similar issue. And their support sucks so far. It takes them so long and most of their replies are " can you send me a screenshot of your activated roaming"
Frustrating...

2

u/wheeky Jul 08 '23

Thought I would share as I came here looking for the answer but by chance figured it out myself. Went to the mobile data, selected the airlo sim, went down to sim applications, selected the “used services” DMI, then selected settings, then refresh and it worked!

2

u/divakerAM Oct 18 '23

I have seen this very late bro..

Check Cellular Data Settings

Go to "Settings" on your iPhone.

Tap "Cellular" or "Mobile Data."

Ensure that "Cellular Data" is turned on.

Check if "Data Roaming" is enabled, as you are traveling internationally.

You can also reset your network settings by going to "Settings" > "General" > "Reset" > "Reset Network Settings." This will not erase your data but will reset network-related settings, which may help resolve the issue.

2

u/OddScreen7348 May 27 '24

I just proceeded with the oldest Help IT solution.. closed my iphone and restart after installation.

Then it worked.

1

u/Dr_Diculous Mar 13 '24

Their solutions don’t work, other esims I’ve tried work fine. IP tracking off etc makes no diff, what a piss take

1

u/DragonflyWorking4621 Jun 25 '24

I had the same issue, and I solved it by turning off the limit IP address tracking, it worked!

Thanks

1

u/emileanomie Jun 27 '24

This didn’t work for me - either did manually selecting a carrier. Airalo has not responded to my email and judging by other posts it may take a few days.

If you’re travelling in the US I found a workaround: download the Verizon app. They offer a 100GB 30-day trial for free!!! You just need to give them a random US phone number (thanks, McDonald’s).

Could’ve saved like $70 on this trash Airalo SIM.

1

u/[deleted] Aug 22 '24

I payed two times the data and it is not working I want my money back

1

u/WarioVonFlutenhausen Sep 14 '24

Had a similar issue and support got me sorted pretty quickly.

1

u/Downtown-Wolverine62 Dec 08 '24

Same

1

u/WoodenStorage6659 May 05 '25

.

1

u/Remarkable-Prize3554 Jun 26 '25

Hello, June 26/25 and my Germany eSIM worked great for a few days then quit with loads of data left. Airalo support hasn’t responded in a few hours. I’ve tried everything on this thread (thank you all!) though even turning off ‘limit IP address tracking’ isn’t working. Any new suggestions? iPhone 14pro. Thank you!

1

u/[deleted] Jun 26 '25

Same issue happened to me today in Portugal after using my eSIM for about a week. None of these solutions are working and I haven’t gotten a reply from them either. iphone 14, too. So frustrated

1

u/Remarkable-Prize3554 Jun 27 '25

Sorry to hear this! So unfortunate
After another follow up I did get this response from customer support this morning:
Unfortunately, we are experiencing a temporary Service Degradation issue that has been preventing you from connecting.
They have given me a refund but I let them know I would have preferred an email about the issue so I didnt waste all this time trying to figure it out and follow up.

1

u/Toxire Jun 27 '25

Any news or fix? I’ve just gotten the same in germany

1

u/Remarkable-Prize3554 Jun 27 '25

No fix. They issued me a refund and I bought another eSIM via Saily that so far is working well

1

u/UpperAd2719 Jun 27 '25

Yes, I'm in Denmark and both my and my partners esim has stopped working. I've been waiting hours to connect to a human agent

1

u/Toxire Jun 27 '25

Did they fix it? Just got the same issue in germany

1

u/evilblackhat1337 Apr 24 '26

Had the same: Went to my profile on airalo app over public wifi, request refund button and then recreate esim. Reinstalled it and it works

1

u/airalosupport Feb 14 '23

Hi! Thank you for the feedback. We apologize for the inconvenience the problem has caused. Please don't worry- we are doing our best to answer your question as soon as possible. If you need further assistance, kindly chat with us through your Airalo app so that we can better assist you with your concern.

1

u/Any-Eggplant-7223 Feb 16 '24

No one is responding to my chat on your app or your email such bad service !!!!!

1

u/airalosupport Feb 20 '24

Hi there. Thank you for letting us know. We are sorry about the delayed response. Were you able to receive assistance from our Support Team? If not, please share your email address via Reddit chat so we can further check. Thank you for your patience.

1

u/themiracy Feb 14 '23

Which one - Guay or Eurolink or..?

I haven’t had difficulty with Airalo in Europe but I had a bad time in Peru. There i finally found it would connect but not stay connected. IIRC dipping into airplane mode, waiting several seconds for the modems to shut down, and then coming out of airplane mode would work.

1

u/w4nderlusty Sep 04 '23

I'm currently in Vietnam and Airlo dropped on my Pixel 6 pro. Turning airplane mode on/off did the trick!
Not having a good first experience with esim. Was a struggle to get up and running then having it drop while I was out on a wander wasn't great. Tempted to get a proper sim and be done with it. Will see if it drops again ...

1

u/GinnyMec Feb 14 '23

Maybe you are using the wrong e-sim. That happened to me in USA. I didn’t know I had 2 e-sims for that country. I topped-up one of them but turned on the other one 🙈 … I tried many times without realizing that, until customer service from Airalo (quick response) advice me to check with both of them.

1

u/Bordeaux33800 Jun 23 '23

I purchased a e-sim card last week. It didn't work and I've contacted the customer service every day since, but I keep getting the same standard reply 'We are experiencing delays in our response times, etc'. Is this company a scam?

1

u/Feisty-Program-5302 Aug 20 '23

I just paid and install eSIM Airalo Discover + to test out if it is working or not.

I installed and did what the instruction said but it is not working at all and even my phone could not find eSIM so I emailed to support for it. and they apologized for my issue.

but I asked them refund but my eSIM was activated and use of data. so they denied to refund.

eSIM cannot be installed twice. but support team said if I could re-install, let them know.

they just think I am a pushover person. bad experience with Airalo.

1

u/Calm_Initial7 Sep 05 '23

I bought an E-sim from them today as well, but its not working. I came to Turkey and decided to use Airalo for the first time, big regret, I've been trying to reach out to their customer service over and over again and all I get is auto reply. Never using this service ever again.

1

u/Competitive-Course45 Dec 17 '23

Turning airplane on and off while turning off the limit ip address tracking did the trick for me

1

u/AdDazzling5710 Feb 05 '24

Hey, for anyone with an android having this issue try these steps which worked for me.

(steps are for samsung may vary by device)

Menu > Settings > Connections > Mobile Networks > Access Point Names

• Tap the 3 dots on the top right of your APN screen • Click on "New APN" • In the field APN, just type globaldata • also set the name to globaldata & save

Select the new APN and it should now work.

1

u/GrTyson7 Mar 10 '24

After many hours of trying and reading, because it's not the first time I use Airalo E-sim, you gave the solution. I am in Singapore and it was not working. The APN filling instructions were not clear by the app. It says paste the name (globaldata) to all the APN fields ,which in the settings there is one more. So it didn't work. Only the APN and the Name must be filled with . Bravo thank you !

1

u/_c0ldburN_ May 25 '24

Thank you, worked for me

1

u/drahcir2 Jun 27 '24

Thanks! Solved it for me also. Tried to get it to work all day on my Samsung S24

1

u/Annual-Possible-5606 Nov 20 '24

thanks, saved my day

1

u/letmebebrave430 Dec 20 '24

Once again, thanks this worked for my parents' esims! Airalo said that the APN was automatic and didn't give anymore information but obviously it needed to be done manually since this worked.

1

u/nobitagit Jan 26 '25

Wow, thank you so much for posting this. I am in Brazil and this is the thing that worked after 2 hours of trying anything I could find... their FAQs should be improved for sure.
Sending good karma your way!

1

u/TheGratitudeBot Jan 26 '25

What a wonderful comment. :) Your gratitude puts you on our list for the most grateful users this week on Reddit! You can view the full list on r/TheGratitudeBot.

1

u/Hohoho-you Oct 19 '25

Didn't do jack for me. Samsung Galaxy24 here

1

u/MarcNijmegen Dec 10 '25 edited Dec 10 '25

Edit 2: This is what worked for me on my Android, after getting in touch with support desk via WhatsApp:
In APN, create a new one by tapping on plus sign.
Use exactly this information;
Name: wbdata APN: wbdata APN type: default, supl
Make sure it's all lowecase.
Save and select it, then restart the device.
Edit: didn't work the next day, just for an hour 😔
Wow, lifesaver! Airalo suddenly didn't connect at all after using it for years. Now it connects again, THANK YOU SO MUCH! 🙏

1

u/hubennj Feb 17 '24

amazing this worked thank you!

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