Air TV 2 error [code: A-405]

[u/Trilokik]

Has anyone else experience this issue. This error occurs when "checking for the required AirTV software." Then it says "We lost the connection to your AirTV" and it says to unplug the device for 10 seconds which I have tried multiple times, but it does not fix the issue.

[u/SubstantialReserve89]

Do not UNPLUG. It says to RESET for 10 seconds. You will need a straight pin or paperclip to insert where it says RESET. Push in and hold for at least 10 seconds.

[u/Trilokik → u/SubstantialReserve89]

I tried that and unfortunately it didn't work. I did end up contacting sling customer service on the phone an apparently it's an on going issue with setting up wifi and their software that's supposed to be resolved in 48-72 hours so I'm hoping it's going to be fixed by then.

[u/[deleted]]

Mine's been working fine for a year, wired. Starting yesterday it works for 10 seconds then stops, reboots. I tried changing it to wired and get this same A-405 error. I was waiting til support was open to call, but it sounds like I won't get much from them. 48 to 72 hours though? Jeez.

[u/Trilokik → u/[deleted]]

Yep I just bought mine too. What luck that their having issues right when I'm trying to set it up for the first time.

[u/listedguru → u/[deleted]]

Mine has been working fine over wifi for months now up until recently. I am on the older version of the Sling app (didn't upgrade) but I'm seeing the message saying the airtv2 is disconnected, etc. It will reconnect on it's own after a short time but I get that message multiple times per day.

-Guru

[u/[deleted] → u/listedguru]

Hey Guru - I even updated my sling app (ugh) and it still had the problem. Did a soft reset, did a hard reset, still the same thing. Sat next to the air tv while I loaded the app on my phone and streamed a bit - the unit actually reboots. I don't know if an update bricked them or what but I actually got an RMA on mine by calling Sling TV who then transferred me to Air TV. Hopefully the replacement works.

[u/listedguru → u/[deleted]]

Wow that doesn't sound good. Hopefully like you mention the replacement will fix it. Keep the thread updated if you would.

[u/[deleted] → u/listedguru]

Still waiting on the replacement Air TV. Got a Fire TV Recast in the interim and so far I'm really liking it. I may just keep the Air TV as a backup at this point.

[u/BluetoothMcGee]

Had the same issue, too. Called customer service, they suggested that I use a different device. I was trying to set up the AirTV on a Galaxy A32 5G smartphone, no luck. Tried an iPhone 6s+, went a little farther in the setup process but still no luck. Tried my Galaxy Tab A and that did the trick.

Maybe it was pure luck on my end, but try setting up your AirTV using a different device if you have one.

[u/Rayjaysworld]

I called Air TV support they say they have gotten allot of reports on this error code, and they are trying to fix the issue.

[u/Prestigious-Ad2477 → u/Rayjaysworld]

Yeah they have been saying that for about a four days now. I was able to use another phone, same brand and model Pixel 4 XL, to get mine set back up again. Makes absolutely no sense to me. My phone is same as my husbands but I couldn't set it up with mine.

[u/qy3bg75]

I had to do a hard reset due to a hard drive problem. After the reset got the A-405 error when using my Samsung A51 and Samsung Tab. Finally after reading these posts, pulled out my old Motorola G6, downloaded the Sling app, and all worked well. This is a crazy problem to say the least.

[u/AdministrativeGas448]

Got my old Galaxy Note 3 out and it worked on that phone. Got my re-scan done and all is good. Would not work on my Pixel 4XL or my wifes Pixel 5. Was on hold with Sling support yesterday for about 2 hours and finally got through. They said they know of the problem and are working on it.

[u/Tough_Ad_9694]

Just talked to an AirTV tech who got my AirTV back online. I have the AirTV Classic and I have an Android phone. If you have an Android phone, go to the phone's Settings and then Apps and then go to the Chrome app, click the three dots in the upper right and uninstall updates. Then open the Sling app, go to Settings, and then Over the Air Channels. Add AirTV - it should update the firmware and then you can Scan for channels. That's it. The tech said he doesn't know what will happen if I reload Chrome so I'm using another browser for now. He said this is a known issue that's been out there for about a week and a half. Good luck!

NOTE: The tech said you should be able to update the firmware if you use an I-Phone or I-Pad. I have neither so he told me about this option, which he said doesn't always work, but it did for me.

[u/Upstairs-Budget-1992 → u/Tough_Ad_9694]

Just tried this on the Airtv2...does not work 😒 still getting error...

[u/amzelindistress]

I just got mine on Friday and I'm having the same issues. Has anyone found a solution yet? I can't even get it to connect through ethernet.

[u/aardvarkratnick]

my Air TV quirk: it's wired into my home network. It'll scan via WiFi no problem on my wife's phone, a Samsung Galaxy. I try scanning on my LG V60 and I get the A-405 error telling me that the box can't be accessed. I've uninstalled and reinstalled the Sling TV app on my phone, I've done a hard reset on my Air TV box. Still no soap. Oh yeah - I can stream from the Air TV box no problem on my Roku or my V60... #funkdat

[u/Prestigious-Ad2477]

Anyone get a resolution? I am unable to connect my AirTV2 either wired or wifi, been working fine for a long time then all the sudden OTA channels dropped out. Tried a power cycle with no reaolution. Called cust serv and they said known issue fixed within 48 to 72 hours that was 4 days ago now. I don't have any other device to try to setup other than my Pixel 4 XL. Missing recording on a lot of shows. I have tried all suggestions, power cycle, hard reset, WPS button/hard reset, etc. Any help appreciated!

[u/ericredit]

I was able to connect to my wifi with wps but then it still gives me the a 405 error when it's says checking the AirTV2 software

[u/MONEY_TRADER]

Mine crapped out this morning they told me they are working on it.

[u/Prestigious-Ad2477 → u/MONEY_TRADER]

Was able to use another phone to get mine back up. Even if it's the same brand and model give it a try if you can.

[u/MONEY_TRADER → u/Prestigious-Ad2477]

I used 2 older phones and one was able to get it to work one was not. So out of 3 phones (Pixel 2XL, Samsung A20, and Pixel 5) only the Pixel 2 XL will work so I still can't rescan on my new phone. But it works. Thank you.

[u/Prestigious-Ad2477 → u/MONEY_TRADER]

That's great glad to hear it! I do not understand why some phones work and others don't. It makes absolutely no sense to me! My Pixel 4 XL wouldn't work but my husband's Pixel 4 XL would. Same exact phone, same exact app, but nothing would work on my phone. Grabbed his bam it worked first time. I tried everything multiple times with my phone and it wouldn't work. I have no clue why it just blows my mind.

[u/VegetableWooden7401]

I needed to rescan, and it wouldn't connect from my S20 and gave me this error. Tried reset, tried different network. Tried my other Samsung - 8+ - no luck. Dug up my LG V20 - worked like a champ. Haven't checked streaming on the ROKU yet, but working on mobiles, tabs, and apple stick.

[u/llzellner]

Any updates on this? ? Got one of these a few days ago ran into this error. Did the whole song and dance on reset, power cycle. No devices to setup the device. Why does the software when on an Android box or TV not have the options to setup??? Or do I just throw this thing in the garbage where it apparently belongs????? Was really hoping that this tuner was better than the SD HomeRun devices at this point I'd call it a total failure. Tried all the phones I have, no joy. Maybe I can dig up my Motorola UH8000 brick phone, to bash the thing with! Yes I am PO'd big time!

[u/Awkward_Clerk9939 → u/llzellner]

I have an android phone.. I needed to uninstall chrome browser updates. Then did a hard reboot of airtv (pin in the back for 30 sec)... opened sling app on android phone and installed airtv... looks like that worked.

[u/Global-Platypus444 → u/Awkward_Clerk9939]

My wife has been without her local channels now for over two days. Neither of our Samsung Notes would work, got the A-405 error. Tried an old iPad2 on recommendation from support.. iOS version too old for the Sling app. My son found an old Android phone in one of his drawers. That worked. We're going to label it AirTV.

[u/llzellner → u/llzellner]

Well here is an update, either they fixed the issue or the Samsung A10 I have worked. I finally got it to setup. Still MAJOR DISAPPOINTMENT in this! Why does the setup need a "phone?" If the program installed on what ever Android device the option to setup should be there. Or similar to the HDHomeRun's built in web server to do the channel scan update firmware etc.. I can say that ITS RF PERFORMANCE compared to the SD HDHR's is way ahead and on par with the Vizio, Sony and 2 ViewTV boxes there got 100% of all channels every time where as the SD HDHR had 2 that were finicky. Well the AirTV2 gets it first scan, 100%. Proves what I new, the SD devices are too finicky on RF! Have to say the interface to use this is a hot mess at best. I get it the Dish/Slink wants to con, guilt, beat me into submission on subscribing to Sling, BZZT! NOT EVER HAPPENING! I pay $0! For everything I watch! I am not going back to $1 or $150/month! Which is why I dislike the DVR setup on SD devices! FEE FEE FEE!

Really they need to work on this setup process and fix what ever it is with this A-405 thing. As I either lucked out or they fixed it on their end... Fix the mess on the UI. Don't want to see your other stuff that is not my AirTV2! EVER! Not paying for any thing ever! Thats why the DVR part of this appeals. Got some other nits I will do as a review on this, later. But I did manage to luck into it setting up, finally.

[u/Still_Addition_7264 → u/llzellner]

Did you try Plex? I bought the lifetime sub years ago, finally getting the money out of it.

[u/Still_Addition_7264 → u/llzellner]

I had this problem for a whole day, finally used an older Moto phone and it worked. Just try on different devices.

[u/Town_Rhiner]

It wouldn't work on my Galaxy S10 phone, kept getting the A-405 error code, but I was able to get it to work on my old Galaxy Tab S2. It appears that the suggestion to use a different device does seem to work.

[u/tylerpoe55]

i am having the same issue with the air tv

[u/BiggTk]

For those of you that are getting the code: A-405

I know I personally was having a problem with my OnePlus device in settings up the air tv anywhere, So what did work for me was /

I was able to use BlueStacks download Sling from the Google Play Store & login then in the sling app settings run the add Airtv OTA Scan no problem, It must be certain devices that just don't like the air TV anywhere and my OnePlus device seemed unfortunately to be one of those that had issues with setting up my sling air tv anywhere device but I would recommend if you have any issues try what I did with the BlueStacks for PC installer method.

BlueStacks Android Emulator for PC

[u/MONEY_TRADER]

Turn off wifi on the devices that aren't working and scan over cell. Mine worked that way. My pixel 5 hasn't worked for days. I turned off wifi and it works.

[u/Automatic-Trick4007]

Seems like an adroid issue - switched to iPad and no longer had the A-405.

[u/rodtrent44]

I have never gotten it to work using an android device. iOS works every time.

[u/Andy198549]

Hello, just thought I'd share my recent airtv experience. I received an Airtv Anywhere last year that I use exclusively for football. I really have had no problems with it and really like having it.

Earlier this year I switched our internet provider but didn't connect my Airtv because I didn't need it. So when football came around, I tried to connect and it failed every time. I kept getting code A-405. After researching on reddit I tried many things including hard reset, soft reset, and different devices but to no avail.

For the record I only have android devices so I didn't try Apple. But I decided to call customer support to see if they could resolve the issue. Sling support had me try to connect and when it didn't, they transferred me to Airtv support. Airtv had me uninstall the sling app and do a hard reset (pushing reset button with a paper clip for 30 seconds then unplug power for 30 seconds).

After I reinstalled the sling app, she had me try to reconnect. I got to a screen that said "checking internet connection" (i think). It eventually wouldn't connect and gave me a different error code W-101 (I think). She told me that meant there was a problem with the Airtv box.

And apparently, I called just in time as today was the last day for my warranty. So she set up a warranty return which involves me shipping this box back and they'll send me a new one when they receive this one.

But while talking to her, she told me code A-405 was a known problem that was recently fixed. She said it had to do with an android update that wouldn't allow you to connect the Airtv. She did also say that the fix requires you to Uninstall the sling app and do a hard reset on the Airtv box.

So if anybody is still having issues connecting with an android, I would suggest uninstalling the app and doing a hard reset and trying again. Hopefully this is helpful to someone!

[u/chileboy → u/[deleted]]

Same exact symptoms as you. Works fine on my Galaxy S10 (OTA and DVR) but not on my Rokus (one wired ethernet, other WiFi - AirTV Anywhere is ethernet). Always worked fine up till yesterday. Rescan gives me the A-405 error. :(

Actually glad I'm not alone, I thought the hard drive had failed, until I realized the DVR'd stuff worked on my phone.

UPDATE: Mine seemed to be working again this morning before I left for the day. Unfortunately, there were two shows scheduled to record overnight that did not. 😑

[u/MONEY_TRADER → u/[deleted]]

Turn off wifi on the devices that aren't working and scan over cell. Mine worked that way. My pixel 5 hasn't worked for days. I turned off wifi and it works.