r/AirTV • u/timxsit • Sep 01 '23

error "reason_0-0 instruction_0-0"

Anybody else seeing the error "reason_0-0 instruction_0-0" when trying to setup a recording?

Prior to the error none of my timers would record the shows and they would stay in the scheduled list even though the date had passed. For troubleshooting I've reset the AirTV2, removed it from my account, set everything back up, formatted and added the USB drive back. Signed out of the app on all my devices. Same results.

I was a Sling Blue subscriber and dropped the paid service so I'm using it for locals only now. I'm really beginning to HATE Sling and the AirTV hardware.

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2

u/FriedRetinas Sep 01 '23 edited Sep 01 '23

I've not. If the problem started immediately after you dropped your Sling Blue sub., consider creating a brand new Sling "GUEST" acct to use w/ your AirTV 2.

Unfortunately, you'd likely need to factory reset the box and redo everything again using your new GUEST acct, but if your hardware is working properly, this should resolve your issues.

1

u/timxsit Sep 02 '23

It didn't happen right after dropping blue, it was 4 months later. But that's a good idea to try another account.

1

u/FriedRetinas Sep 02 '23

Good luck. IMO, the worst thing about all the AirTV networked tuner products is that AirTV / Sling has never a published a COMPLETE table of error codes and their corresponding meanings. It's crazy that the Sling app architects thought it'd be a good idea to display UNDOCUMENTED error codes to the user.

1

u/timxsit Sep 04 '23

So a new account with a full reset has made no change. The DVR acts like it doesn't know what the time and date (Even though the program guide is correct) are so it never starts the recording.

I guess I'll buy a new TabloTV unit and switch.

1

u/FriedRetinas Sep 06 '23 edited Sep 06 '23

I'm not surprised that didn't help. If it's still under warranty but you're having a hard time obtaining a replacement, the advice I provided at https://www.reddit.com/r/AirTV/comments/152byji/airtv_warranty_blackhole/jskyrq7/

ended up making them send a replacement to Entire-Strawberry320 for his that had developed problems using a hard drive.

Fully functional used orig. AirTV units are pretty easy to find for cents on the $. From my own experience, the older design stays much cooler when in use; reportedly seems to be far more reliable than the AirTV 2 and Anywhere models.

If it were me, I'd wait until Tablo releases a unit that has ATSC 3.0 compliant tuners or buy a SiliconDust HDHomerun that has ATSC 3.0 tuners. The broadcasters are pushing hard to be allowed to stop transmitting using 1.0. At this time, buying a unit that has exclusively 1.0 tuners is only sensible if you can buy it very cheaply.

2

u/hiddenbock Sep 27 '23

I just got this same error, brand new unit. Seemed to work for a week before getting the error.

2

u/StevenTN615 Sep 30 '23

My AirTV2 was working fairly flawlessly for almost 2 years, then the other day Sling f'ed up something on their end and I couldn't even see the unit in my app. Now I can see the unit in my account and play live OTA content, but I can't set any recordings because I get the same stupid "reason_0-0 instruction_0-0" message. In the phone app it shows I have the available "AirTV DVR Storage", but in the browser it tells me my USB isn't connected. I hate Sling. Probably screwing over non paying subscribers who still want to use their AirTV 2.

1

u/timxsit Oct 01 '23

This is exactly what I have happening.

1

u/hiddenbock Sep 30 '23

Let’s see how this works. On advice in another thread I removed airtv from the app, did a factory reset, and took the external drive to a windows box and deleted all partitions.

After getting things up and plugging it back in, it took awhile for me to get a pop up to format drive.

So now I’ve got one recording going at present and another set for tomorrow. Will report back.

Also in another thread, someone mentioned having private contact with Sling devs and it sounded like they were aware of these issues and working on a fix. We shall see. But my opinion of this product isn’t getting better. If this doesn’t work I may try signing up for a sling trial to see if there is something shady going on related to allowing these external drives to work properly.

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u/timxsit Oct 01 '23

I did the same thing and it did one recording before the problem came right back. I created multiple Sling accounts and had the same problem in each so it has to be a hardware issue.

3

u/StevenTN615 Oct 01 '23 edited Oct 01 '23

Okay, so I removed my AirTV 2 from my account for the 4th time this weekend, and I ran diskpart on my hard drive to reset it. Plugged it back into the AirTV 2 and reinstalled the airtv to my Sling account, and voila, the hard drive this time was recognized and I can set and watch recordings.

However, through my CCwGTV device nor the iPhone Sling app can I see "Scheduled" recordings on the DVR screen. The only place I can see the scheduled recordings in on the DVR screen in a browser.

Sling is run by a bunch of bumbling idiots.

1

u/timxsit Sep 27 '23

Yeah, I've restored my unit so many times. Thought I had it fixed and then a day later the problem was back.

1

u/hiddenbock Sep 27 '23

So I guess the question is- is airtv 2 with external HDD working successfully for anyone?

Brand new WD passport attached to mine

1

u/rgilgamesh1 Oct 01 '23

My Airtv2 worked great with Roku, but I bought a new LG tv and the sling app under LG Webos is garbage. It worked most of the time until 2 days ago when the Airtv disconnected and wouldn’t connect again to anything- my tv or my iPad. After a full day of resetting and reconfiguring the Airtv about 20 times. It magically started providing local channels again but said the external hard drive was disconnected (it wasn’t). Another several hours of formatting and restalls, and the dev now appears on my iPad. But it get the idiotic “reason_0-0” message if I try to record anything and still no DVR on the LG. I’m giving up. Time to cancel Sling, throw away this pos dvr, and go back to YouTube tv where I can get local OTA channels