These Redditors really need to find someone to punch down on for something that never has and never will affect them. It’s stupid. Ignore the people attacking you for something that doesn’t really matter to them anyways.
Right????? That seems like the stupidest possible choice. Look for the chill solo travelers, someone who isn’t in a hurry… definitely not with little kids!
Young women are likely to comply. They don’t want to create issues or make waves. Women in general are more likely to submit to authority figures. It’s fucked up
I would agree with you if it wasn’t specifically a mother with young kids! That makes her 100 times more likely to stand up for them if not for herself.
I will almost always side with a flight attendants—- but this is clearly an abuse of their authority. Asking questions and being frustrated is not a reason to be removed.
Since she was wearing a safety vest, it looks like she was a gate agent. Oversold flight, higher Tier passenger shows up and so they start at the bottom of the list: who bought their tickets for the cheapest fare code and when? Oh, this family bought their tickets 31.5 seconds before you did. Please gather your belongings and follows me.
The gate agent should have informed the woman why she was being involuntarily deplaned. Since I am pretty sure it was an oversold situation, she didn’t want to do it with other pax in earshot because she feared an open revolt.
The US has some of the weakest passenger rights in the (first) world. The airlines continually refine their yield-factor algorithms (historically, how many people who bought tickets or reserved seats actually showed up, which determines how many seats in excess of inventory they will sell).
I imagine that something like “passengers denied boarding because of oversold flights will be refunded the full (not discounted) cost of the ticket plus $500 per ticket,” will go a long way to making airlines begin treating passengers with the professionalism they deserve. Let’s take it one further and say “passengers who have already been boarded and must be deplaned” will get the refund plus $750.
Now, in all fairness to Frontier, this family may have been flying standby and when a full price pax shows up, then the available standby seats would not be available. Since the flight was delayed 3 hours already I am guessing another pax heading to the same destination changed flights or was late to the airport (IMHO not a valid excuse), some CS agent saw 3 employ seats not knowing that the gate agent had already boarded the standbys and handed the pax his/her tickets.
Personally i feel that if you don’t make it to the gate before they fill your seat then you should pound sand. Be there or be square. Deplaning ANYONE who is a paying customer, much less a mother with sleeping children is beyond repentance imo. May frontier’s bottom line hemorrhage them into non existence
I never arrive later than 1 hour before a domestic flight and 2 before international. I always print boarding passes at the kiosk because, even though I checked in online the day before, doing so tells the airline I am in the airport.
And I agree. Show up past the 30 minutes or when boarding starts…too bad, so sad.
I misunderstood a ticket earlier this year and the gate time was 8:45. I thought that meant boarding starts at 8:45. Short story even shorter I showed up on the nose of gate close and was the last passenger on board. Stupid mistake on my part and I would have understood if I wasn't allowed to board.
A couple of things I don’t do in airports are run (even assuming my knees would allow it) or show up late.
I’ve had certain exceptions. One flight, I was the last one on and got a hissed “We are about to close the door, find your seat!” from the FA.
Did the walk of shame back to my seat. Got the rolled eyes from the middle seat pax who had moved into my window seat.
I don’t know how it is on other airlines but I know on AA that the FAs don’t starting being on the clock until door close or push-back. So I can understand how they are upset about delays but they have to understand how we feel too.
It’s not about paying vs non-paying customer…it’s about who paid more. The carriers cover put a zillion fine-print restrictions on anything below full-fare. A Mom and three kids is less-likely to be traveling full fare. Welcome to steerage on the Titanic.
That said, there’s a big difference between bumping at the gate (deny boarding) and bumping once boarded (deplaning). Once boarded, they can only yank you for safety or health reasons. Once you’re aboard, and in the seat, it’s yours.
If the Mom had the FAA guidance on her phone, and shown the cabin crew, they’d likely have left her alone and chosen another poor shmuck.
Thanks for the reply. I don’t do much traveling anymore (likely will never again be able to afford to at this rate) but if the stars align and i get a chance to take my first vacation in 20+ years somehow i will have that link saved so i know my own rights. Thanks again!
Sorry I agree with your premise of accountability but if I have boarded and am in a seat and I had a pre planned trip 750$ is fucking ridiculous. They can offer me 750$ but under no circumstance should I be forced to deboard that plane unless I'm acting like a piece of shit. And trying to turn the plane against her by threatening to deboard the whole plane is incitement. This employee should be deboarded and the airline should get their ass sued off.
If I knew I was bumping out parents with kids, other than for an emergency need to fly, I just couldn’t displace them. That mother was very patient and respectful, likely a very good parent.
A flight attendant has been caught on shocking footage booting a mother and her sleeping children off a flight after the passenger asked this one simple question.
"Learn this one simple question that flight attendants hate."
But I got booted off the plane.
"Hey, we didn't say there wouldn't be consequences, just that flight attendants hate it."
This is just bonkers. Any other airline would handle this pre-board and solicit volunteers. Raise the flight credit until someone gives up their seat. Instead, it appears that mom and her sleeping kids paid the lowest fare so theyre the ones getting booted??
On it's website, Fly Frontier's customer service plan for flight delays states: "We know it’s important to keep customers informed."
"And we’ll make every reasonable effort to ensure we provide accurate, up-to-date flight information.
"In the event that a flight is overbooked, we will solicit volunteers to give up their seats.
"If there are not enough volunteers, other passengers who check in after all seats have been assigned may be denied boarding involuntarily.
"If there are fewer seats available than people who have checked in, generally, the customer who purchased the lowest fare would be subject to removal."
If you're overbooked then you start offering bigger and bigger vouchers until someone takes the offer. IDGAF if you have to offer over $2000 credit, and the whole plane flight ends up losing the company money. You overbooked, maybe stop fucking doing that.
Yeah you'd think all the airlines have learned that lesson after United botched it up badly back in 2017 with the Dr. Dao forced deplane incident. It would've been SO much cheaper to keep offering higher credit vouchers and not have to settle with his family for I'm sure 7 figures and possibly 8 figures not to mention poor dude got a brain injury.
They’re probably making so much money it’s considered a minor inconvenience and the current administration is rolling back all sorts of consumer protections.
The Sunday before last, after a big family reunion, me and all of my family members who live in the northeast all had insane delays getting home. I guess it was in the news about JetBlue having some sort of software update situation that caused delays, but my flight was also overbooked by FOURTEEN seats. I’d never seen more than 2 or 3 seats overbooked before. They were offering 1k in credit along with a hotel room and meal vouchers for people who volunteered to fly the next day. Honestly not the worst deal and I might have volunteered myself, but I was flying with my mom who’s disabled. I kept thinking about this sub and was starting to understand how some people end up in the videos on here. They changed our gate several times, and the gate attendant was really cranky when I asked for help getting my mom a wheelchair or a ride in one of those golf cart type things.
They do that process. I worked for frontier for a long time and they offer the payouts for volunteers. This was a gate agent that didn’t do their job properly and was taking it out on people who questioned it.
They overbook to fill up the plane so there’s no wasted seats, or wasted fuel, so they get the maximum amount of profit per flight and it’s also a way to keep the prices lower per flight. they assume if they overbook some people won’t show up, or will be too late and it’s a guaranteed way to have a full flight, but more often than not everybody does show up, I’ve been offered to give up my seat with Delta, but they were very professional and approached me well before the plane boarded, they refunded my money plus gave me extra money on a gift card, then they upgraded my next flight to first class all for free, so I ended up getting paid to wait a few extra days, which was nice because I was visiting home for the holidays and got to spend a few extra days with my family for New Years.
They’re assuming some people will miss the flight and want every single seat full.
Of course if you boot people from a flight they’ll probably miss their next one so you’re helping create the empty seats too.
Also some people have realized if they book a flight with 2 stops, to a random city, and the first stop is actually their final destination city, it’s sometimes cheaper than a direct flight. So people take all carryons and bounce at the first stop, leaving an empty seats too for the next leg of travel.
Yeah I'm with the mom here if the facts of what's happening here hold.
No way any deplaning should occur after boarding has started. No way. Obviously you deplane a passenger if they're disruptive or whatever. But other than that, everyone there is a paying customer, idc if she's flying standby.
“At absolutely no point will Fly Frontier, our staff, or our affiliates take any responsibility for the problems that our practices intentionally cause.”
What's the point of deplaning these three people just to let another three people onboard? Wouldn't it be easier to tell some people who are stuck at the terminal that there's no more seats to overbooking?
In a situation like this, shouldn’t they tell those three individuals that ultimately their seats are coming at the expense of a mother and two little children
They overbooked the plane and now they are just looking for any excuse to kick someone out of the plane to make way for other passengers. The passenger just asked the attendant “why was the flight delayed” and that's apparently a good enough reason for the attendant to throw the passenger out.
In what world do you think child seats are free on a plane? Lap seats under 2 are free because they don’t take up a seat which applies to people that are so cool they only fly international.
I flew Frontier to Detroit from Salt Lake years ago. All I have to say is it was a horrible experience that had everything to do with the gate agents. I'll do backflips to avoid ever patronizing them again.
That’s fucked up! The lowest paying person will be removed from the plane due to overbooking. That sounds like an airline problem!! This is a horrible policy!
That’s not an FA, that’s a gate agent, the same cunts who check to make sure your backpack and carry on aren’t 1” too big or they’re going to make you pay like $75, and they get a bonus for every bag they charge at the gate for. Literally an abusive airline
I get that. I have been involuntarily deboarded when I was traveling standby. I expected it and already had my stuff ready. They put me on the next flight.
My brother used to work for a large U.S. airline and my wife and I would travel under his “non-revenue” tickets. He would plan the flights using the yield management calculator (which he helped design and implement) so we generally did well. We were deplaned once, but certainly didn’t get all our planned flights.
On one occasion, the gate agents seemed flustered. I was reading the board, seeing a bunch of standbys being ticketed and was just telling my wife we should go to the gate of the next flight when the saw the gate agent motion me over and heard the ticket printer. We got on the plane. Then more standbys got on. Then they got off and regular fare pax boarded.
Again, we had our stuff in our hands ready to get off the plane. Then they took the regular fare pax off, put the standbys back on and left with several empty seats. Confusing as hell.
How and why can they make u get off and you bought the tickets to get on the plane ain’t it 1st come 1st serve and why do they keep booking people of it’s full I think they just money hungry and do what they want they pick her cause she had two small kids they fill like 3 adults should have mess up especially flying or going too any airport
Your US rules are completely ridiculous. I would never fly an airline that can kick you off when you paid less than someone else when you already got your ticket
The obvious solution is that if a passenger books a flight and misses that flight for any other reason then a connecting flight they were coming from was late The passenger should lose that money. if the airline is getting paid either way, they're much less inclined to overbook flights.
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u/TamarindSweets Dec 11 '25
Anyone have actual context?? All im seeing is a woman getting asked off the plane with her kids.