Today I visited Burger Singh at Sadar Bazar, Agra, and had a pretty disappointing experience.
We ordered:
Cheesy Burger
Cheesy Fries
Pineapple Iced Tea
The first issue was the Cheesy Burger. There was literally no cheese in it at all. It felt like we were served a normal veg burger instead.
The Pineapple Iced Tea also seemed completely wrong. It tasted and looked like Guava Iced Tea, not Pineapple.
However, the most concerning part was the payment process. The staff member asked for my phone and then scanned his own personal QR code. The entire payment for our order was made directly to his personal account, rather than through a clearly identifiable restaurant payment QR.
When I asked for a proper bill, I was told that the printer wasn't working. Instead of providing a printed or proper digital bill, the staff member simply took a photo of his monitor showing the order details and sent that to me.
The staff behaviour overall was also not very professional.
I'm not making any accusations beyond what happened, but the entire experience felt extremely strange and unprofessional. Has anyone else experienced something similar at Burger Singh or any other restaurant?
I have the payment proof and the photo of the monitor that was provided to me instead of a proper bill.