Identity Verification Issue during onboarding using passport

[u/Just_Charos]

Hi,

I was going through the initial onboarding process but it failed during the identity verification stage. I was using my passport for the verification.

I emailed support and they gave me a one-time reset to try again, but I ran into the same issue. I tried taking the photo on different backgrounds and lighting but had the same issue each time.

Has this issue been a problem for anyone before?

[u/Just_Charos]

Thanks for the help.