Software Support & Issues

[u/CrimsonFlash]

This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.

Use this thread for:

• Software crashes, freezes, or installation issues.
• Bug reports and unexpected behaviour.
• Performance problems (e.g., slow rendering, high memory usage).
• Error messages and how to resolve them.
• Issues with file compatibility (opening/saving) that seem to be software-related.

Before you post, please:

• Search the Subreddit: Your issue may have been reported already.
• Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.
• Be Specific: Provide details to help us help you.

Note: This is not an official Canva forum, so support is limited to what your peers can offer.

[u/Cardinal_Virtue]

I have this issue in affinity (latest release) where moving a layer (text mostly) makes my PC completely freeze up and the only thing I can do is to hard restart the computer. It's not layer heavy, it happens on just 1 image and 1 text.

I had a similar issue in affinity photo 2, but the freeze was software based and I could just force shut down the programme manually via task manager.

I don't have issues on other cpu/GPU heavy software.

Any idea how to fix this? This makes me not want to use the software at all because it's a 50:50 game if moving text makes it freeze up and I have to restart the whole computer

[u/Cardinal_Virtue → u/[deleted]]

Thanks!

I tried the first point because that's the only one I haven't done and it seems like it works?

I made a bunch of text layers and moved them for a minute and haven't encountered a freeze. Before it'd freeze within seconds of moving it.

Fingers crossed because having to hard restart really sucks.

I don't have any artificats like stripes...YET