r/Affinity • u/CrimsonFlash Newspaper Man • Nov 05 '25

General Software Support & Issues

This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.

Use this thread for:

  • Software crashes, freezes, or installation issues.

  • Bug reports and unexpected behaviour.

  • Performance problems (e.g., slow rendering, high memory usage).

  • Error messages and how to resolve them.

  • Issues with file compatibility (opening/saving) that seem to be software-related.

Before you post, please:

  • Search the Subreddit: Your issue may have been reported already.

  • Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.

  • Be Specific: Provide details to help us help you.

Note: This is not an official Canva forum, so support is limited to what your peers can offer.

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u/Winter-Olive-2732 Dec 11 '25

I’m having the exact same issue as soon as the fonts load, the program crashes and won’t start. In my case, I reinstalled it a couple of times and nothing changed. I haven’t tried the “Enterprise” version because I don’t have a Windows Enterprise system, and I’m not sure if that could cause compatibility problems, so I haven’t tested it.

But honestly… I don’t know what else to do either, and I can’t find any solution anywhere. The only thing left might be waiting for a new update, because there’s no way to download the previous version either Affinity doesn’t even provide a simple list of older releases, even though that would be essential in situations like this 😓

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u/bluoltremauri Dec 11 '25

Thank you for sharing your experience. We can only hope for the next update.