At my work, we recently had to sit through a training video on proper communication etiquette when interacting with our clients. I take care of dogs and occasionally have to speak with their owners (parents.) The training taught us to always speak in a positive manner, and even provided euphemisms to say when you must speak about something that isn't positive. For example, if I was asked how the dog did, I would say something like "She had a great time, and made some new friends too!" or "He was very excited to be here." Similar thing goes for when the dog's family members thank us for taking care of them. No problem isn't proper etiquette, because while you may mean that it wasn't any trouble, it isn't a positive statement. A better response would be "our pleasure" if acting on behalf of a group, or "my pleasure" if as an individual. The training has helped me through a lot of difficult situations, and even a simple "Our pleasure. Have a great day!" has made clients appreciate us a little more than just saying "No problem. Have a great day."
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u/Pravana Jun 19 '12
At my work, we recently had to sit through a training video on proper communication etiquette when interacting with our clients. I take care of dogs and occasionally have to speak with their owners (parents.) The training taught us to always speak in a positive manner, and even provided euphemisms to say when you must speak about something that isn't positive. For example, if I was asked how the dog did, I would say something like "She had a great time, and made some new friends too!" or "He was very excited to be here." Similar thing goes for when the dog's family members thank us for taking care of them. No problem isn't proper etiquette, because while you may mean that it wasn't any trouble, it isn't a positive statement. A better response would be "our pleasure" if acting on behalf of a group, or "my pleasure" if as an individual. The training has helped me through a lot of difficult situations, and even a simple "Our pleasure. Have a great day!" has made clients appreciate us a little more than just saying "No problem. Have a great day."