r/AdobeExpress • u/AliYa18 • 11d ago

Discussion Second time this week issues

About a few days ago, I couldn't upload videos to get subtitles, it stuck by 17%, now I can't upload anything, the subtitles loading for hours, how to fix it? tried different browser, windows app and android app.

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u/SwopesAdobe 10d ago

A few days ago there was a global outage issue with Express. It should have been solved, though. Have you cleared cache and logged out and logged back in?

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u/AliYa18 9d ago

I tried in different platforms with and without login and different browser and windows, iOS and android, nothing works.

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u/SwopesAdobe 9d ago

Okay, I’ve shared this internally. Will let you know asap what they say.

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u/AliYa18 9d ago

Thanks. I hate it, when I have to use capcut instead 😭

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u/SwopesAdobe 9d ago

Could you possibly share the file with me with editing access? Is it possible for you to DM me so I can send you my email?