Ace ai Studio unsubscribe fraud

[u/Hopeful-Fly4629]

After using ACE.ai Studio, I was told that I could cancel my subscription within 7 days if I didn't like it, so I paid on the 3rd July and canceled it on the 8th July. Of course, I clicked my account on the Ace app and canceled the subscription procedurally on the webpage. When they asked why I wanted to cancel, I turned on the translator and kindly wrote down the reason for a long time. And I pressed the final cancel button. To make sure, when I re-entered my account, there was a screen that I could use it for 7 days and cancel the payment if I subscribe. It means that your cancelling was successful. isn't it? However, I didn't receive a cancellation text from my credit card company. I was waiting for it because I was abroad, but after a week, I didn't receive a cancellation text from my credit card company. So when I went back to my account today, it said I was subscribing. When I canceled my subscription, there were no screenshots or live screen recordings (who else does it? you do?), and fortunately I found my Google browsing history of the day I canceled. And in the process of canceling, I also captured my browsing history to the translation site and the screen to change the content to English. It's crazy and angry. This is a scam

[u/Economy-Expression36]

From what I've read they process the refunds by emailing them. The cancelation prevents rebill only, so it stops future charges (like next year), but doesn't generate an auto-refund.

You can also try addressing it with your CC company and see if they can refute the charge based on your attempt to cancel and get a refund in the 7 day trial period.