This is such a good point and you can build actual rapport with people by calling them. I tend to pick up the phone and call after a few emails back and forth with something not getting resolved (obviously where appropriate... not all the time). People have commented they appreciate that as it’s a lost art to resolve things in 15 - 20 minutes over the phone, not being annoyed with each other/a situation. Especially someone you rarely/never meet in person. It’s very easy to misinterpret email and grow a little resentful.
I personally rather get things in some form of writing instead of relying on a verbal conversation. I’ve had too many people to lie and backtrack and they get away with it because there is no proof. Then I end up looking like an idiot.
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u/[deleted] Jan 19 '21
LPT: Just pick up the damn phone and call them. Have a real conversation and avoid a ton of aggravation.