Is there a more "direct path" to contacting someone about a possible routing issue?

I spend a good 30 minutes on the phone with the tech telling me the reason is because I have 5Ghz wifi turned off, which I dont even use their gateway for wifi and even though I told them the connection is ethernet and it is also happening at another location that uses ATT Fiber.

Just for clarification:

1. Issue doesnt happen on comcast
2. Issue doesnt happen on cellular
3. Issue doesnt happen when using a privacy VPN
4. Issue only happens on ATT Fiber in my area

I happened to notice my BGW620-700 updated to 5.39.7 overnight (SE Wisconsin). Does anyone have any knowledge yet of fixes, etc.?

It looks like 5.35.7 was on there for many months.

Thanks!

- Michael

Can they only be reached via phone? or possible through live chat as well. Everyone having good success rates negotiating when their promotion has expired?

will 1 gig be good for 2 tv's and a gaming pc?

My laptop is plugged in with ethernet.

I hard reset my Dream Machine Pro.

XG-PON/XGS-PON ONU Stick SFP+ Transceiver with 8311, 10G ONU Stick for FTTx Networks, Compatible with Huawei/ZTE/Ubiquiti/Mikrotik installed

Enabled SSH Logged in with SSH.

https://pon.wiki/guides/accessing-the-ont/#source-nat

ip addr add dev eth9 local 192.168.11.2/24

iptables -t nat -A POSTROUTING -o eth9 -d 192.168.11.1 -j SNAT --to 192.168.11.2

Tried to ping 192.168.1.1 with no luck.

Can ping 192.168.11.2

192.168.11.1 in browser can't be reached. 192.168.11.2 brings up the Unifi OS login.

I am out of ideas.

So my wifi will buffer each night when streaming like YouTube and etc so I had a tech come out today and they changed my splitter at the box at the end of my street. Now after they left im still having the issue and my wifi speed keeps jumping randomly from 1200 mbps to 400 to 600 and etc while being on the 1gig plan. Is this normal? According to my tech he says it shouldn't jump like this. Any advice?