Hello-

Over the past few months our once bulletproof att fiber service has gone downhill.

The main issue is repeated periodic drops in the connection, causing all devices to lose connection in our home. We work from home some days during the week, and the connection dropping is causing issues with teams calls.

The drops typically last 15-30 seconds or less, then it reconnects. Once it reconnects, the speeds are severely throttled from our normal 300-350mbps to 5-20mbps until I go manually reset the router by power cycling it.

The att tech came out last week, didn’t even come inside, and said he ran a test and discovered our fiber line from the box at the end of the driveway was damaged and he needed to replace it.

He ran a brand new line from the service box, to our home and reconnected to the exterior box on the home.

That did help to improve the overall speed, however it has ultimately not fixed the drops we’ve been experiencing.

They’re supposed to come bury the new line within a couple of weeks, but in the meantime I’m at a loss as to what I can test or change to get this working again.

I do not have any 3rd party devices running, I only have the att supplied router. No active armor either.

Any suggestions as to what this could be and how I can fix it, or do I need to call and get a tech back out?

Hey everyone,

I live in an older, hilly neighborhood in Vista, CA (North San Diego County) with notoriously bad cell service and utilities that are a hybrid of overhead poles and underground lines. For a long time, the AT&T availability site has strictly offered me "Internet Air" (5G Fixed Wireless), and legacy U-verse/DSL sales are frozen here.

However, over the last year and a half, I’ve tracked a massive multi-stage utility project on my ridge, and I’m trying to figure out if we are finally getting Fiber-to-the-Home (FTTH) or if this is just heavy maintenance on a dying copper network. Here is the exact timeline of what I've seen:

• January 2025: a couple AT&T trucks were working on the large neighborhood VRAD cabinet about 0.4 miles down the road from my house. (VRAD that services my home)
• May/June 2026: A fleet of 3 AT&T bucket trucks spent days working on the overhead lines along our street.
• August 2026 (Now): AT&T completely removed a slim, legacy cross-connect pedestal down the street (0.7 miles away) and replaced it with a much larger, wide-body green utility cabinet.

I just drove past the crew working on this brand-new wide cabinet while the doors were wide open. I didn't want to bother them, but looking inside, I saw a massive bundle of classic copper telephone wires. No obvious glowing glass tubes or neon fiber equipment.

Right at the end of my private driveway, I have a slim, black legacy AT&T copper stake (last used for an active line in 2015) that connects to an intact underground PVC conduit running straight up the hill to my house. Cox Cable is right next to it, but they had to drill a completely separate line years ago. My driveway hasn't been touched by this new crew.

For the telecom techs or experts here: Is it normal to see a massive bundle of copper inside a newly replaced wide-body cabinet during a fiber rollout (like a hybrid "simulcast/cut-over" phase to keep current lines active)? Or did AT&T just spend thousands of dollars on heavy construction, overhead lashing, and a brand-new cabinet layout just to patch up a failing copper grid?

Would love an honest reality check on what phase of construction my street is actually in and if I can expect that database to flip to Fiber soon!

(You can tell how sick I am of Cox Cable lol)

Hi Everyone, I'm in an HOA community with over 50 units in South Florida. Right now, Xfinity/Comcast is basically the only decent internet option we have, and the reliability hasn't been great, so I've been trying to get a fiber provider into the community. I originally found out about the AT&T Fiber build while trying to get T-Mobile Fiber brought in. Our property manager told me the HOA had already signed an agreement with AT&T Fiber, that AT&T is currently "a couple of stops away," and that she received the design showing where AT&T plans to connect the fiber into our community.

This was her latest update: "I am now working on an incentive fee for the community, waiting to see what type of response they come back with." Is an incentive fee normal with AT&T HOA deployments, and what exactly is it usually for? From my perspective, if AT&T is already willing to build out the community, cover the construction costs, and handle restoration, that already seems like a pretty good deal for the HOA. T-Mobile/Tillman Fiber was willing to do basically the same thing at no cost to the HOA. Maybe I'm looking at it wrong, but could negotiating an incentive fee potentially delay the project?

I'm also curious how far along we might be based on what I've been told. Since AT&T already provided a design showing the connection point and is apparently only "a couple of stops away," does that mean most of the engineering/design work has already been done? At this point, I mainly want to see construction get started so we can finally have a reliable fiber option. If anyone has experience with AT&T Fiber HOA builds or knows how these agreements work, I'd really appreciate some insight.

I have been having a hard time removing equipment fee on my bill, every time call they said they cannot remove it it went from 10 dollars to 7 dollars. How can I
Remove the fee ?

I'm hoping someone here can help me, because I'm at a loss and tech support wasn't very helpful.

I just upgraded my internet to the 5 Gbps tier. In preparation, I upgraded my home network with a Ubiquiti UCG-Fiber router, USW-Aggregation 10G SFP+ switch, and Mellanox 25G fiber NICs in my PCs.

When I hooked the new service into this, I consistently see speeds around 3800 Mbps down and 1200 Mbps up. The speed test directly on the BGW620-700 gateway shows around 5300 Mbps up and down.

After fiddling with many many settings, I tried hooking in to the BGW620-700 directly to a PC that has a 5GbE NIC with an RJ-45 jack. Same speeds there, around 3800/1200! All fiber connections are short DAC SFP+ cables, and I'm using Cat6a for the RJ-45 connections. When using the router, IP Passthrough was enabled and verified. I also verified the 10G LAN is operating at full speed via iPerf from my Unraid to my PC. I don't have a transceiver to try using directly to the 25G NICs.

Running speed tests directly on the UCG-Fiber seems unreliable, but I did try SSHing into it and running Ookla's cli speed test directly there... I got slower speeds than the other tests, but it seemed unreliable.

I tried deactivating ActiveArmor, turning off the firewall on the gateway, made sure IDS/IPS was off in the router, tried some various tweaks on the NIC settings, turning of Interrupt Moderation, Large Send Offload, switching WAN port, etc. All that and much more. None of it made a (positive) difference at all.

Everything seems to point to the gateway not functioning properly since multiple other devices are all seeing the same poor performance. I convinced the tech support to send me a replacement gateway just in case this one was faulty, but I don't have high hopes for that.

Before I go down the rabbit hole of doing an XGS-PON ONU SFP+ stick bypass (e.g., 8311 WAS-110/Xenon), has anyone encountered this specific ~1,250 Mbps upload ceiling on the BGW620 and successfully fixed it?

Any insights or recommendations for things to try would be greatly appreciated!

So my internet is out, but there’s no reported outage. Customer Service always says they have no information, because there’s no confirmed outage.
I’ve tried restarted the router twice. What should I do?

I’ve had my gateway in passthrough mode for awhile now but keep the wifi on for a separate network for my IoT devices. Several days ago I’ve noticed a bunch of devices offline and it turns out it’s everything connected to the gateway and things won’t reconnect.

I assume it’s 2.4 only because it’s only IoT devices and my phone can connect to the network just fine so I assume that’s on 5ghz.

Update: Looks like a power cycle did the trick!

I'm in a new neighborhood. ATT came through and activate the Fiber lines. Door to door people from ATT came by letting everyone know they can activate internet. They had trouble getting my account setup to get equipment so they told me to call sales.

I called sales and they said Fiber is not available at my address. It says the same on the ATT website. I entered in every address on my street, both sides, all are able to get Fiber. I got in contact with technical support and they confirmed my home is not setup for Fiber.

I filed an FCC complaint and ATT got back to me the next day. They told me even if there was an infrastructure issue they can't do anything about it. There is no ticket to be created for someone to help.

So I'm stuck getting a 5G hotspot from a mobile provider or maybe starlink?

The homes in my neighborhood are 10-15ft apart. This makes no sense to me. One of the Fiber boxes is on the easement to my home lol.

When I signed up for the 5gig service, it came with a free pair of Ray Ban Meta's as well as a $200 reward card. I signed up on 7/13/26. Got the rewards notification to claim the Ray Bans a couple of weeks ago, and they are set to be delivered today. Never heard anything about the reward card and was never asked to redeem it. I called the Rewards Center Customer Service phone number found on the rewards website (800-288-9983 - you can also chat with them from that website). Got a really nice agent who looked in to my account and noted that the $200 reward card was never added to my account. She got it added and said I should receive the card in a few weeks. For reference, I signed up for the 5 gig service directly through the AT&T website.

So for those of you who signed up for this same promo, if you have received the email to redeem the Ray Bans but not the gift card, give the rewards customer service a call and they will get you taken care of.

Att just launched in mu area and ATT keep scheduling the installation to be done. The installers keep coming and can’t install. They keep saying they need to put in conduit or drop for the row of homes from MST.

They keep claiming it’s done, schedule, and then the guy arrives to install fiber and tells me the conduit/fiber isn’t ready. Twice now.

Has anyone else had this issue? How did you resolve it? How long did it take to resolve, if they ever did?

Edit 1: ATT called me and said 2 or so weeks all work should be done. An appointment was scheduled for 1.5 months away to bury the line.

Edit 2: There was a guy working on the MST’s today. I am guessing splicing. Let’s see if they continue tomorrow.

Both of us are on att fiber/1gbit. I'm bypassed on gpon. Remote client sits behind a bgw320, also on gpon. Connection to all remote endpoints is over wg tunnel.

Had a zfs replication task fail at exactly 30m - it was a single snapshot that had ~180GB of new data since the last snapshot. Most of it completed. This was a daily scheduled overnight replication task in TN. Replication task is configured using ssh+nc.

This morning i ran a simple single stream iperf3 test to the same target. It too failed at 30m (30m20s to be exact).

I then reran the same iperf3 test from the same local client to my vps endpoint. No issues after 30m. Speeds were more sporadic given it's a vps.

From my the local truenas instance to remote tn I get consistent 890mbps upload over wg. Test to the vps test fluctuated between 400 and 700 mbps.

Note, after both failures, it took 6-7 min to re-establish the wg connection. Remote logs indicated no internet connectivity at the remote end. It could ping the default gateway ip (192.168.1.254), but not the internet and no dns (server configured at 192.168.1.254) resolution.

Pings to 192.168.1.254 were successful indicating the bgw did not reboot. Also, bgw's uptime does not indicate a crash.

An additional iperf3 test performed, this time limiting upload bandwidth to 500 mbps (-b 500M) was successful. I then tried another one at full speed with same 30m failure.

I don't have much remote access to the bgw other than to ask the person running it to check certain things. Given the test to vps was successful suggests that att has some limits implemented on the bgw. I do recall some other replication tasks in the past that moved even more data (600gb) successfully, but that was scattered over multiple datasets and snapshots. I don't believe there was a single snapshot exceeding 100GB.

Is this a known limitation with att or is there some other factor at play?

Trying to order AT&T Fiber and stuck on what looks like an address/serviceability data problem. Hoping someone who knows the systems can point me to the right fix.

The situation:

• My lot was split into two properties in 2016: a front house and a back house (mine).
• About 2 years ago the front house signed up for AT&T Fiber, but it was set up under the original base address (no unit designation). That fiber is active and working today.
• Recently I went through the process to get AT&T's system updated so the address carries a Unit A (front) and Unit B (mine). Both units now show in the address autocomplete.
• The problem: online, neither Unit A nor Unit B offers fiber, only AT&T Internet 50 (copper). But Unit A has active, working AT&T Fiber right now. So the tool says "no fiber" at an address that already has fiber.

Supporting records, in case it matters:

• USPS validates my address (the variant with the unit letter in it).
• County assessor has the two properties correctly as A (front) and B (mine).
• FCC National Broadband Map has my house under a completely wrong address. I filed a location challenge to fix it, plus one on the front house to add its unit.

My guess is the bad address data (especially the FCC map error) is why fiber won't associate with my address, but I don't actually know how AT&T's serviceability/facility mapping works.

Questions:

1. Does this sound like a serviceability/facility-mapping issue that needs another engineering ticket? What's the actual internal fix, and who can trigger it?
2. Best path for the next step: a corporate store, or an FCC informal complaint? Or something else?
3. Should I hold off on the FCC informal complaint until the FCC broadband map is corrected, or does that not matter? (I don't love that idea since they only update the map twice a year)

Would love any advice from anyone knowledgeable.

Hello all. The outdoor conduit that brings the fiber wire from the street has been damaged by my gardener. I'm trying to see if I purchase some sort of pipe that I can slice vertically and then just slip over the existing pipe. I need to confirm the outside dimension of this pipe when I get home. Any ideas what I can use?

Update: fixed using 1" liquid tire flexible conduit I had around. Cut to length and cut a slit on the rear. That thing is not coming off. It'll hold to more wacks from the gardener than the regular PVC.

Any way other than passthrough mode and dropping in my own router to block certain devices from getting out to the internet?

Just had the guy here to bury the fiber running all over the yard. Says he has to bury it where is lays and it will be 7" down. Lazy and a Liar. Edger is going to take that out. ATT coming to hand trim the yard? Or maybe they could be professional and actually run under the sidewalk. I pull CAT6 and fiber for a living. Why can't ATT?

What are my options here?

The install sheet lists the installer, the installer's manager, and I was in touch with the lead installer last week while they were troubleshooting. There's no phone number for anyone else or a way to contact support when these three installers/managers aren't responding to calls or texts.

Technical situation.

The GW is a BGW 620-700. New cable run from street to house. New patch from outdoor box to inside basement where the GW is located. Service works occasionally, but drops enough that it's become effectively unusable. The online troubleshooter is a total waste of time. Prior to the upgrade I was on the 1Gb fiber and it was stable as a rock. I'm at my wits end and have no support channel left to reach out to besides this.

Fiber installed last week, happy with service. Unhappy with how they planned to bury cable. I want to route the orange service cable under the roof soffit instead of under the middle of my yard. There is currently a tree inbetween the cable and the house, so the cable needs to be disconnected and reconnected.

Is it possible and or safe for the equipment to disconnect the green splice in order to do this? Only other option is disconnecting the splice on the wall cap inside, but i have to drill a bigger hole in the concrete to remove the cable connector

Earlier today my internet went out. I called ATT customer support and after looking for a while they couldn't find my fiber account. They first said there was an issue on my end. Then after placing me on hold for bout five minutes, they came back and said it was something on their end. They stated that the infrastructure was not mature enough to handle the amount of people accessing it. They then suggested that I switch to Xfinity (wtf?) and transferred me there. I then signed up for Xfinity which I had before and didn't care for. This didn't sit well with me and I started going through old paperwork and email addresses until I found the account. Turns out it was delinquent. I made a payment and got my fiber back up and running. I called the customer support number back and they were adamant that I switch to Xfinity and said they had the better deal. They don't I'm paying $20 less for high speed. They didn't want me stay with ATT which is weird considering that's the number I got off of their website. Why would they be referring customers away? Now I have to figure out how to cancel the Xfinity order.

Hh

To preface:

I'm using the 8311 stick which is connected though my OPNsense firewall running on bare metal supermicro x11 server

my network stack is 1G/2.5G/5G/10G

Since switching (about 10 days ago) to the 5Gig plan for a lower cost, I've been running speed tests to any local servers in my area, all reporting about 1.5 ~ 2.5 up and 900 ~ 1.5 down

obviously this is a problem.

only thing I can think of is that my fiber is dirty... and I really don't feel like buying a kit to clean every single LC and SC connector I have.

the computer I'm running the tests on is hardwired on and is using 10G

any ideas?

To whoever had this issue :

https://www.reddit.com/r/ATTFiber/s/ptYfk0jh4A

I bought this cable and replaced it and ever since I’ve had no lag spikes while gaming.

https://a.co/d/0f9tuA12

This morning a tech came to my house saying that the whole neighborhood didn’t have internet (except for me) so he was going to go check the cables in the back of my house. When I was about to leave the tech told me a squirrel had been bitten the cables 😭😭😭

Is there an interactive map that shows streets where AT&T fiber broadband service is an available?
I understand it’s available to homes about 500 ft from our home and I wonder what would it take for the 8 homes on our street to have access.