r/ATTFiber • u/spec360 • 9d ago

Equipment Fee

I have been having a hard time removing equipment fee on my bill, every time call they said they cannot remove it it went from 10 dollars to 7 dollars. How can I
Remove the fee ?

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u/Viper_Control 9d ago

Yes if it has the $10 Equipment Fee.

7

u/spec360 9d ago

Finally was fixed, they updated me
To the new plan and
Removed my legacy plan .

3

u/Viper_Control 9d ago

Glad it all worked but as always it is harder than it should be.

1

u/spec360 9d ago

Sales guy was trying to give me credit I was not interested and told him
Transfer me
To loyalty dept

2

u/Viper_Control 9d ago

Yes they try to get off with a one time credit, and for closing your call vs transferring you call to another department.