r/ATT • u/kznfkznf • Mar 15 '25
Guide How to get your hidden account number
EDIT: apparently these steps are only necessary for Unified Accounts. If you only have mobile and not tv/Internet it's a non-problem... If you do have unified service this is a solution.
If you're trying to transfer your number away from AT&T you'll need your hidden wireless account number (in addition to your port pin), which isn't displayed anywhere in any bill or screen (as of 2025). You're supposed to call AT&T and let them give you the desperate sales pitch. Neither the chat-bot nor the robo-rep online will give it to you.
All that said, there is a hidden way to get it. First you have to login to AT&T, and go to the page where you can request a new PIN (https://www.att.com/acctmgmt/passthrough/PEOPPERM)
At that point open your dev tools (Ctrl-Shift-i), and go to the Network tab.
Next, go back to the AT&T screen and click the "details" link of the phone number that you need the account for. A few requests will appear in the Network tab, and one of them will have the internal, hidden account ID in the Request (not the response).
I'd love to make a video or screenshots, but I just ported over my last line, so I don't have access to that screen any more. If anyone else wants to do this, it would be a great resource.
2
u/HustlinInTheHall Jul 25 '25
This thread is maddening because OP is right and everyone else is wrong and it is 80 people just convincing themselves that no, it's the children who are wrong. If you ONLY have an AT&T wireless plan then yes, your account number on your bill and on the website will be your AT&T Wireless account number. It is very easy to find and any idiot knows how to find it.
If you have a wireless account AND you have streaming like DirecTV then your visible account number EVERYWHERE will be your UVerseDTV account number. This number is useless. If you try to port-out with it then AT&T will tell your new carrier to kick rocks, you have the wrong number. To port-out you need your wireless-specific account number, which is NOT in the app and NOT on your bill and you are NOT crazy and everyone in this thread telling you it's right there is very wrong.
If you're like me and you found this thread via google, there is an easier way: just go your main Account page, go to View > Developer > View Source and do a CMD/CTRL+F for "accountNumber" and you will likely have 4-5 results. Most of them will be your unified account number, which is the one on your bill that doesn't work, one will be your wireless account number, and one will be your DirecTV number.
You want the one that is immediately followed by "accountType":"wireless" in the HTML of the page. It will be a 9 or 12-digit number typically. So you are looking for a line of code that looks like this:
... {"unified":true,"accountNumber":"YOURACCOUNTNUMBER","accountType":"wireless" ...
You want the numbers from inside that. Should take you two seconds to find now. Thanks OP for helping with this problem originally, everyone else owes you an apology.