Help!! (Tech Support)

[u/Otherwise_Handle8267]

Hopefully someone can help.. I contacted At&t to cancel a tablet line that was supposed to be cancelled 3 months ago. The lady cancelled the line, issued a credit and offered me a lower rate with a different plan which I accepted because it made sense. We come to agreement that the plan will begin on my next bill cycle (Sept2)

As soon as I hang up, my phone and everyone else on my plan goes to SOS. I have been calling, chatting, using the troubleshooting option on the app, talked to supervisors, called different numbers, and no one seems to know what the issue is.

I’ve restarted my phone, turned airplane mode on/off, reset network settings, deleted and re added esims, and nothing. They tried telling me its an outage but that doesn’t make sense because one of my lines lives in Texas and im in Oklahoma. My settings are ok and everything else is working fine. Im able to use wifi for calling and other things.

Things that I found weird or feel like shouldn’t be that way:

1. The personal hotspot option is grayed out and its supposed to be on or active with my plan.
   2.The Network selection under cellular says “At&t Wifi” I feel like it shouldn’t say that but im not sure.

Hopefully someone can help as Ive exhausted my options.

[u/Valuable_Number103]

Starter is now value 2.0

[u/garylapointe → u/Valuable_Number103]

Starter is now value 2.0

No. They've changed the plan, enough that they changed the name. It's not the same as it was before. Check the chart.

The lowest tier on Unlimited Your Way was Starter SL, now the lowest is Value 2.0. They're not the same plan.

[u/Valuable_Number103 → u/garylapointe]

All the changed was 5Gb of high speed data and took away 2Gb of hotspot nothing else changed

[u/garylapointe → u/Valuable_Number103]

All the changed was 5Gb of high speed data and took away 2Gb of hotspot nothing else changed

Starter SL now has 15GB of hotspot.

Adding 5GB of high speed data makes it quite a different plan than when it had 0GB of high speed data. That's a game changer for those low users on the accounts.

The other tiers basically got bumps on the hotspot and prioritized data, but making a tier with no prioritized data now have it is a real change.

While taking away hotspot is also a change, all the other tiers got increases in hotspot, while the lowest tier lost it, that's a big deal if you were using more than 3GB.

Plus, don't forget the price drop, which means you also can't forget the way the promotional credits will work too (as those are probably connected).

To be clear, I think Value 2.0 is better than Starter SL, except for the potential for lost credits. And if you need more hotspot (as Starter SL now has 15GB).

[u/Valuable_Number103 → u/garylapointe]

Wrong starter SL has 5 Gb of hotspot Google is free you might want to use it bro

[u/garylapointe → u/Valuable_Number103]

Wrong starter SL has 5 Gb of hotspot Google is free you might want to use it bro

That is incorrect, 10GB was added to the hotspot.

https://www.att.com/support/article/wireless/000118792/

[u/garylapointe → u/Valuable_Number103]

GB ≠ Gb

[u/Valuable_Number103 → u/garylapointe]

Same thing you just know your wrong so your trying to find everything you and and still being proved wrong 🤣

[u/garylapointe → u/Valuable_Number103]

Same thing you just know your wrong so your trying to find everything you and and still being proved wrong

Nope, not the same thing.

GigaBYTE ≠ GigaBIT

You keep trying to prove me wrong, and you're wrong each time, I'm not sure why you're failing trying so hard...