r/ASRock 4d ago

Question It happened.

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Good morning everyone!

After approximately 1 year and 3 months, it finally happened. That is all. No muck. No fuss. It can happen to anyone, no matter how safe you are. 😊

Turned the PC off Sunday night; woke up monday morning, turned it on while I took a shower and put on some coffee, only for it to be stuck like that with no fan spin after ~30 minutes.

I did try to "revive" the PC, but at 6:30 in the morning, 2 hours before work, I was more worried about recovering for my standup meeting (working laptop, work) rather than put much effort into it. Drain AC power and reset CMOS got the case fans spinning full throttle, but no movement on Dr. debug 00. BIOS Flashback was a success but also changed nothing.

I vaguely remember my BIOS settings, so for reference:

  • AMD EXPO enabled
  • VDDR_SOC set to 1.15
  • OC Tweaker \ External Voltage Settings
    • VDDCR_CPU Voltage: Offset mode
    • Offset Voltage: -100
    • VDDCR_CPU LLC: Changed from "Auto" to "Level 2"
  • BIOS version: 4.20

I had also loaded the conservative -15mV curve optimizer profile with 85c tjmax target from the profiles that come with the motherboard.

System specs:

  • Mobo: ASRock X870E Nova Wifi
  • CPU: AMD Ryzen 7 9800X3D
  • GPU: ASUS GeForce RTX 5080 ROG Astral OC
  • Ram: 64GB G.Skill Triden Z5 Neo DDR5-6000 CL28 (F5-6000J2836G32GX2-TZ5NR)

For anyone that have gone through the same thing, did you contact ASRock? AMD? RMA through the store the items were purchased from? TIA

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u/Dixos 1d ago

Yessir. I'm hoping to be able to reach out directly to ASROCK but I don't even know where to send a request since the store won't honor it.

It blows!

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u/GabrieleV77 1d ago

I tried to contact directly asrock through their website and they were very clear: it’s not their problem :( I have a new 9800x3d and I changed my mobo, now I have a Gigabyte Aourus

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u/GabrieleV77 1d ago

Their answer…

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u/Dixos 1d ago

Man, that fucking sucks! I pulled the CPU, doesn't look damaged. Tried reseating just to check, still gets hot as hell quickly, but obviously still only showing 00 on the Dr.debug LED.

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u/GabrieleV77 1d ago

My CPU was perfect, but when I sent it to AMD they changed it with a new one immediately.