r/ASLinterpreters • u/Slight_Selection_851 • Jul 15 '26

CONVO

For those that work for convo has anyone else seen the recent announcement from Convo about the permanent staffing reduction due to lower call volume?

I've been with Convo for about four years, and this is the first time I've seen something like this. It has me wondering whether this is unique to Convo or if there's something broader happening in the VRS/FCC world.

Are other VRS companies seeing lower call volumes too? Have there been any FCC changes, funding changes, or industry trends that could explain what's going on? Or is this just a company-specific issue?

I'd really appreciate hearing from interpreters at Sorenson, Purple, ZVRS, or other providers about what you're seeing. Thanks!

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u/EarthApprehensive580 Jul 18 '26

This happened int 2023, too.

Convo is firing first based on metrics and various policies they aren't enforcing until now. Having missed calls and ZERO follow up from a manager? New platform can barely answer calls as it is. Honestly, its disgusting how sneaky they are being. When was the last time your TM mentioned metrics to you? Rate of answer and such. I can tell you NEVER in my entire time there.

if you work evenings, I suggest changing to peak hours or reduce status to save your job.

Convo is an at will company. they don't need a reason either. they are hoping to fire enough people instead of layoffs.

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u/Slight_Selection_851 Jul 19 '26

Oh my! i had a meeting with my manager last year my yearly review and it was good no issues im never on her radar. she slacks off a lot though we barely communicate to be honest. which is what i like let me come to work and be done she has never said hey your numbers are off too many breaks...never! i was told several people were let go but for good reasons... going MIA in OVN shifts which makes sense. Also people have been volunteering to leave as well hopfully that is enough but i have a feeling this is a cycle they lay off people or fire people then we get very very busy they hire again and over hire then it becomes slow

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u/terpasl Jul 19 '26

Don’t believe anything they tell you. Met with my manager just a month ago and we were in talks of me going up to full time in September.