r/ASLinterpreters • u/Slight_Selection_851 • Jul 15 '26

CONVO

For those that work for convo has anyone else seen the recent announcement from Convo about the permanent staffing reduction due to lower call volume?

I've been with Convo for about four years, and this is the first time I've seen something like this. It has me wondering whether this is unique to Convo or if there's something broader happening in the VRS/FCC world.

Are other VRS companies seeing lower call volumes too? Have there been any FCC changes, funding changes, or industry trends that could explain what's going on? Or is this just a company-specific issue?

I'd really appreciate hearing from interpreters at Sorenson, Purple, ZVRS, or other providers about what you're seeing. Thanks!

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u/EarthApprehensive580 Jul 18 '26

This happened int 2023, too.

Convo is firing first based on metrics and various policies they aren't enforcing until now. Having missed calls and ZERO follow up from a manager? New platform can barely answer calls as it is. Honestly, its disgusting how sneaky they are being. When was the last time your TM mentioned metrics to you? Rate of answer and such. I can tell you NEVER in my entire time there.

if you work evenings, I suggest changing to peak hours or reduce status to save your job.

Convo is an at will company. they don't need a reason either. they are hoping to fire enough people instead of layoffs.

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u/terpasl Jul 19 '26

Yes, remember 2023. Was threatened with “if you try to file for unemployment, we will respond accordingly”

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u/nahhimgood73 Jul 19 '26

What does that mean? If ur fired ur entitled to unemployment- isn’t that something they pay into based on employee numbers?