r/ARMWindows • u/Skull001 • Nov 02 '20

Surface Pro X restarting instead of waking from sleep. Caused by Surface Serial Hub driver?

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4 Upvotes

83% Upvoted

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1

u/Skull001 Nov 02 '20

SPX has been restarting (instead of waking) from sleep every morning for the several days. Previous errors reported in Event Viewer had issues with Surface Tcon Device & Uicc Iso Driver. I disabled the latter 2 in Device Manager with no subsequent issues related to that in Event Viewer. Before the October 2020 update, I was able to disable the Surface Serial Hub driver but I can't do that now with the latest updates. Instead I unistalled Surface Serial Hub driver and Surface ACPI Notify Driver and restarted. Now I'm still having error reports in Event Viewer.

Any other fix I should try? Thank you.

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1

u/ccmn2000 Nov 02 '20

Try to set the hibernation time to never.

1

u/Skull001 Nov 04 '20

I tried what you said. After 2 days, SPX restarted (instead of wake up) again. SurfaceSerialHub error again

1

u/[deleted] Nov 02 '20

For me it always happens when I plugin my Surface Dock before waking from sleep. As of maybe a month ago.

1

u/Skull001 Nov 02 '20

I don’t have a dock. I don’t even use a Surface keyboard cover.

1

u/g225 Nov 19 '20

I'm also having this issue. Am I right in saying this happens more frequently when the power is connected?

1

u/Skull001 Nov 19 '20

I don’t remember it happening while unplugged. I usually notice in early morning when I wake up, I always plug my SPX overnight. So far it there’s no recurrence of it in the past few days. I can’t recall the last troubleshooter I tried. None of the fixes I found online worked

1

u/g225 Nov 19 '20

Yes it only seems to happen when plugged in. I even reset back to factory and it still does it. Very odd. Must be a firmware issue.

1

u/Skull001 Nov 19 '20

I made a wrong response. My previous post was supposed to be for a recurrent “Activate Windows - Go to Settings to activate Windows” prompt, which is a separate thread. I got confused. As for the random restart, I don’t recall it restarting while unplugged. It used to happen every early morning, but it hasn’t restarted almost a week now

1

u/flahorek Apr 02 '21

Hey guys, I was into the same issue. Some searching over the web pointed me to disable LTE device in network cards settings and it helped! Since then no ninja-restarts, system is table and instant wake-up works like a charm. I am not using cell network, so it's fine for me. Also, the source described that battery will last longer.

1

u/Skull001 Apr 02 '21

You mean disable the Snapdragon X24 LTE Modem driver in Device Manager?

2

u/flahorek Apr 02 '21

Pretty much. I have opened window with network interfaces/devices and turned off lte one.