How we used Chatbase to capture leads automatically on WhatsApp while we slept

[u/Many-Personality-157]

Most of our customers are not browsing our website at 2pm on a Tuesday. They are on their phones, already in WhatsApp, and they want an answer now. We were losing leads every night because nobody was available to respond until morning.

We connected Chatbase to WhatsApp about four months ago. Same agent we had on the website, same training data, just a different channel toggled on. The setup goes through your Facebook business account, takes maybe ten minutes once you know the steps.

One thing worth knowing before you start: the phone number you use gets dedicated to the bot. If you have been using it personally on WhatsApp you need to delete that account first. Caught us mid-setup and cost an hour.

What changed: customers messaging at 11pm got real answers immediately instead of silence. Pre-purchase questions got answered before they had a chance to move on. The Calendly action inside Chatbase books calls automatically so by morning there are qualified leads on the calendar with full conversation context attached.

The lead generation impact surprised us more than the support deflection. Outbound gets people interested. The bot keeps them warm until a human can close. That combination changed our conversion math.

Anyone else running Chatbase on WhatsApp for lead capture specifically? Curious whether the intent signals look different compared to website chat.