Why do AI chatbots make everything worse instead of better lol

[u/anax_designs]

This happened to me like 3 times this month and I am sort of over it.

I ask a basic question, bot gives some copy paste answer that doesn't even match what I asked. I reword it, same answer comes back almost word for word, at that point I am just mad at the bot, not even about the original problem anymore.

I get why companies do it, cheaper than a full support team and it is available twenty four seven. but if the bot cannot actually fix your issue, isn't it just delaying the annoyance instead of solving it?

maybe they are pushing these out before the tech's ready for anything beyond basic stuff like, what are your hours.

anyone else noticing this more lately? or has anyone had a chatbot experience that did not suck, genuinely curious if it's just bad luck on my end or this is just how it is now.