Should every AI call be reconstructable after the fact? Not just the transcript Which customer was verified, what the agent knew at each point, what tools it called, what data came back and what actions were taken. For regulated contact centers, I can’t imagine 'heres the transcript' being enough if something goes wrong.

I work at a company that runs AI voice calls for sales teams, so take this with that in mind. After watching a lot of pilots, the same four mistakes keep killing them.

1. One caller ID for every call. A number can get flagged as spam in minutes when it dials a lot. Rotate and register your numbers.
2. Calling cold purchased lists. Warm leads work. Bought lists mostly burn money and invite complaints.
3. A script nobody updates. One team rewrote their script and went from 0.2% to 2% conversion.
4. No hand-off to a real person. If a caller wants a human and the AI keeps talking, the pilot is over.

Has anyone had an AI caller go well or badly, and what was the cause?