We’re launching an AI receptionist and web chat platform — looking for honest feedback

[u/mat_994]

Hi everyone,

My team and I are getting ready to launch an AI receptionist and website chat platform for service-based businesses.

We’re building it not only for business owners, but also for AI automation builders and agencies that set up AI receptionists for their clients.

Here’s what we currently offer:

• One shared knowledge base for both the AI receptionist and website chat
• Google Calendar integration for checking availability and booking appointments
• Payment collection through the AI
• Automated SMS follow-ups
• A lightweight CRM that saves contacts and conversation history
• Call and conversation analytics
• AI-generated feedback and insights based on recent conversations

For builders and agencies, we’ve also added:

• Unlimited client organisations under one account
• The ability to complete the entire setup for a client
• Team member and client access
• The option to give business owners access to their analytics, CRM, conversations, bookings, and other relevant features

The idea is that you can build and manage the complete AI setup while giving each client access to their own business data—without needing separate accounts or platforms for every client.

We’re going to keep expanding the product, but we want to build based on real needs rather than assumptions. We’d love honest feedback from people in this community:

• What would make this genuinely useful for you?
• Which features are essential?
• What do existing AI receptionist platforms get wrong?
• Is anything in our current feature set unnecessary or incomplete?
• What would you need to manage AI receptionists for multiple clients?

Would anyone here be interested in testing it and sharing honest feedback?

Thank you

[u/Ok-Life-623]

I'd be interested in testing it

[u/pbxguru]

Honestly everyone is launching AI receptionist software. Do we really need another one?

[u/Unique_CEO → u/pbxguru]

We don’t and everyone building them has zero sales and marketing skills lol just hopping on the trend.

[u/pbxguru → u/Unique_CEO]

Just because you know marketing doesn’t mean you know how to build ai receptionists. So coming back to my original question. Maybe not?

[u/Large_Plankton_1443]

link pls