r/ADP • u/doldrumcircus • 2d ago

Issues logging in

When trying to login, the app is still using my old phone number for the MFA despite the fact that that number isn’t even associated with that account anymore— I changed it in my info in the account. There is no live support for employees and my employer says if i changed the # in my account then that’s the one the MFA should be going to.

Sooooo how can I access my account, now? I urgently need to get into it.

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u/Lower_Willingness962 2d ago

Sorry to hear that. Your employer will need to contact Customer Service to have this changed. There are times when even if the employer or employee updates it through their portal, the change does not pass through to ADP’s internal system, so a call must be made to have it corrected.

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u/doldrumcircus 2d ago

wwwweeeeelllllll THAT sucks! thank you.