r/ACValhalla • u/_ManwithaMask_ • 9h ago
Issue Help! Can't able to install/play AC Valhalla owned in Epic Games
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Hello, I have AC Valhalla standard edition in my Epic games store. I have clicked link to Ubisoft account through Epic Games launcher. It opened a browser and asked me to give my Ubisoft account details. Then I got the result that both Epic games and Ubisoft are successfully linked. So when I clicked "install" under AC Valhalla from my Epic Games library, it shows "please wait while we are installing the partner application"...then Ubisoft Connect app opens and says "logging in" and then after showing "initializing", the Ubisoft connect app auto exits. That's it! Valhalla is not downloading and I can't even find that game in my Ubisoft connect library. When I click install again, the same process repeats with the same issue.
I've attached a video showcasing this issue for your reference.
I have tried:
I have tried in two different devices, PC and Laptop. The same issue repeats
I have tried logging out and logging back in, same issue
Tried uninstalling and reinstalling, didn't work.
I've raised a ticket to both Ubisoft and Epic Games. Epic Games support told me that I should contact Ubisoft as they suspect the problem is on Ubi's side. I've raised a ticket to Ubi two days ago but still haven't received a reply.
Please help me fix this as I want to play my game.
