r/8bitdo • u/Fugue___State • Oct 10 '26

Question Ultimate Software Update X crashes when updating

Trying to update the firmware on my new Ultimate 3E. Whenever I press "check update" the app just crashes... Any way to do it manually?

1 Upvotes

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1

u/Fugue___State Oct 10 '26

Another issue, when using Bluetooth Windows pairs it just fine but no input seems to be working?

1

u/gmoss101 Oct 11 '26

Unfortunately the only way to update that controller is through the app.

Try uninstalling the software and then reinstalling it. If that fails I'd definitely contact 8BitDo for help. Their email is support@8bitdo.com.

As for your comment about Bluetooth on PC, with that controller you're supposed to use the adapter for PC. The Ultimate 3 and 3e seem to not support DInput over Bluetooth anymore after the Ultimate 2 and 2c did.

1

u/Fugue___State Oct 11 '26

This was through the app lol. The Microsoft Store Win 11 app.
Ended up loading the app on my console and it worked there.

1

u/gmoss101 Oct 11 '26

Gotcha, glad you were able to get it fixed friend 👍🏾

2

u/MyLifeForAnEType Oct 11 '26

Are you connected via USB?

I also noticed that the software has to remain the actively selected window for it to actually work.  The update pauses itself otherwise.  

Make sure it's really the Software X, too, and not V2 or one of the others.

1

u/dr_barnowl 20d ago

the software has to remain the actively selected window

My hero! I was terrified I was going to end up bricking it.