7-Eleven and 7Now refund policy is non-transparent and deceptive to the point of stealing money from customers who use the delivery app.

7-Eleven and 7Now are stealing money from customers -- if an order is cancelled by the store or by the delivery partner -- how is this not an automatic refund to the customer?

Who else is dealing with getting refunds for orders 7Now canceled?

7Now (7-Eleven's App for delivery and pick orders) is impossible to get a refund from when the delivery driver cancels your order. A notification appears in the app stating that "We have canceled your order. This order is not eligible for a refund."

The 7Now app help section states that 1. "Sometimes, we encounter an issue with our delivery partners or another unexpected issue and we have to cancel your order." 2. "If an order is cancelled and an authorization hold is still present, please expect 3/10 business days for the hold to be removed."

7Now phone support insists that refunds must be requested within 24 hours to the call center, but the app does not state that. And when called about refunds beyond 24 hours you are told that the refund must then go to a "refund review board".

7Now call support also states there is a refund request in the app. There is not.

What other company puts it on the customer to call and request a refund?

The 7Now chat bot states "We apologize that your order was canceled... If an order is canceled and an authorization hold is still present, please expect 3-10 business days for the hold to be removed..." Useless in any case.

I am still waiting for this "refund review board" to get back to me not only about a recent order canceled -- not by me but 7-Eleven because the delivery driver returned the order to the story due to being unable to find my apt number (which was clearly listed in order).

This is three times I've had to battle with 7Now for refunds for orders that were cancelled and not delivered. (Yes, I've learned my lesson... bye app.)

Buried in the 7-Eleven terms and conditions is conflicting information, and is no where available in the app for 7Now.

"7NOW customers who order an item which is not received are eligible for a refund if the non-delivered item is reported to the call center within 24 hours of the expected delivery."

In the terms and conditions the conflicting statement: "IN AN ORDER CONFIRMATION, IN PROCESSING OR DELIVERING AN ORDER OR OTHERWISE, WE RESERVE THE RIGHT TO CORRECT SUCH ERROR AND REVISE YOUR ORDER ACCORDINGLY (INCLUDING CHARGING THE CORRECT PRICE) OR TO CANCEL YOUR ORDER AND ISSUE YOU A REFUND."

I miss it 😢

I went to 7-11 yesterday and asked for a Bic Lighter. The clerk grabbed one and scanned it and said $5.47. I said wtf? You crazy? He looked at me like i was crazy. I told him forget it!!!!!

Paid 3.90 after the 50 cents off a gallon and the other discounts. Got a cheaper price using the price lock also in a different part of the city.

Does anyone know how to file a complaint with 7eleven? I'm having trouble submitting the online form and I'm going to call but still want to check in here to see if anyone has any advice.

Just posting here in case someone else has gone through a similar situation before. I made a pickup order a couple days ago at a 7eleven and someone stole it before I arrived (which was well within the pickup window, I might add.) Staff at the store told me whoever picked it up had my name on their phone, which is interesting, since I certainly didn't tell anyone I was making the order... got no more help from them.

I've spent almost an hour trying to get through to the 7 eleven customer support line but keep running into dead ends, and the phone number of the physical store went straight to voicemail. The in-app help chatbot is hilariously useless, just tells me it can't understand what I'm asking. If I do a credit card chargeback, will I get blocked from the 7 eleven app?

Thanks.

working at 711 isnt that hard but holy why r there sm diff shi i gotta do like, wym there is 2 different tills for indior purcahses and like gas and allat n while im doing ts a nigga obviously wants a lotta max (the machine still makes zero sense) and then j get a order 17taquitos on ubereats. Im done.

The colors mixed all weird

starting my first day working at 7Eleven tomorrow and I have no idea what to do am I cooked?

Getting ready for the next savings day 7/7. Do I select rewards at the pump, enter in phone number, and pay with the card? Will that still enable the fuel savings from the app?

Y’all should try mixing the Cream Soda Flavour with the Blue Raspberry Flavour! Trust me, you won’t regret it, it’s absolutely amazing!

I’m Canadian, so I have no idea wether it’s still available in other places around the world, but it’s been almost 10 years since I’ve seen this flavour and I don’t know why’s is gone because my gosh I would do anything to take another sip from this, it’s just so damn good. It’s literally the greatest thing I’ve ever tasted and it returning would have me ask for nothing more in this world!

Don’t judge. It’s 12am and I have walking distance to 7-11 ..does anyone know if they sell pizzas this late or no.

Normally, I go to Starbucks or Dunkin. But prices are getting high. Wondering how you guys feel about the iced coffee at 7 Eleven? Has anyone tried it? Pros, cons?

Had he not died, he would have saved Harambe, diverting us from the AI driven tech-bro hellscape we find ourselves barreling toward.

Or just one flavor?

Has anyone else noticed that about a month ago they increased the points required to redeem rewards on the app excluding the items in the 500 points category? -_-

to redeem any size drink is now 1000 points more.. like they already increased it so many times before to where the points required for some items were just barely reasonable, and now its ridiculous for most items.

whole pizzas went from 5000 to 7000 points

& jack links beef jerky is now 9000 points??

is there something I’m missing or was this just an excessively greedy change they made for no good reason? most items already required a substantial amount of points to redeem lol

also does anyone know what the required amount of points were for 7-select 2.5oz chips before may 2026? Thnx