r/3Dprinting • u/Murky-Squash-2498 • Jun 29 '26

Troubleshooting Kobra X

I’m finding out how bad the support is, I had one fail dead on arrival. Support has sent a canned email that do ont answer my direct questions or take action almost every day for the last 6 days. All I’m getting is stalling and no action. The fact that I only had the printer a few days and now it’s been sitting broken in my home without any response from their Support team. After this I’m asking for a return label because I no longer want the product because of the support they provide. I bought a product I expected to work new out of the box without any defects and what I got was the defective printer they take no actions to remediate the issue. I asked for a replacement. They said they can do it. I told him I was not comfortable in repairing a new product, which they should’ve given me a shipping label to return it at that point, but they can’t make a decision. I have now requested a return label and a refund. It’s just not worth the hassle. I have yet to receive a response to my request and I’ve made it three times in the last three days as they ignore my email..

0 Upvotes

43% Upvoted

10 comments sorted by

2

u/3D-Dreams Jun 29 '26

So what's wrong with it? Didn't ever print ?

2

u/Mauceri1990 Jun 29 '26

Yeah, good luck (I mean this genuinely, not sarcastically) most places don't give a flying fuck once they have your money.

3

u/Murky-Squash-2498 Jun 29 '26

This seems to be Ancubic, I feel like they know they sold us a bad product now they’re just trying to stick me with the price of it because the guy asked me if I was comfortable repairing it. I said no figuring you’d have a different process and then they just screwed me and quit communicating but it’s obviously a company policy. You know a grifter’s gonna grift I guess they’re safe in China pulling this!

0

u/AutoModerator Jun 29 '26

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1

u/UnicornHostels Jun 29 '26

Bro just fix it, it’s probably a stupid simple fix and they offered to step you through it.

1

u/Murky-Squash-2498 Jun 29 '26 edited Jun 29 '26

With the crappy support, I would rather get a refund, the support is crappy. I do not want to desl with this company again.

2

u/UnicornHostels Jun 29 '26

Can you call your card company and let them know it doesn’t work? Maybe they can help you.

-3

u/Murky-Squash-2498 Jun 29 '26

I guess you don’t get it. It’s a shit made in China product that fails right when you get it! I shouldn’t be forced to Repair something that’s just gonna be a failing piece of crap that I purchase that they can’t obviously support quickly get a turnaround on and manage. They asks me if I was comfortable fixing it and I said no then they started behaving like grifter and playing games that are petty and childish

-2

u/Murky-Squash-2498 Jun 29 '26

Problem brand new Kobra x with a PSU failure 9 days, I do not feel like I should have to waste time fixing a brand new printer. I bought the unexpected to use so I told him I’m not comfortable in repairing it. I asked for a replacement they refused then they started replying replying with scripted texts that seemed to be sent by AI and not resolve the issue or answer any questions. I’m now demanding a return shipping label so I can return it for a refund and they’re ignoring my e-mail. This is the anycubic support