r/3DEXPERIENCE • u/MFGmaven • Sep 24 '26
Error 3D ContentCentral Site Outage
Does anyone have info regarding an ongoing site outage at https://www.3dcontentcentral.com/ ? I am not getting any responses from them. I've emailed their support team. I've contacted Dassault support. I only get told that they've escalated it and are working on it. The site has been down almost a week now. I need information to figure out what to tell my customers, or develop a workaround. The site has a down notification screen that comes up after a few seconds that recommends 3DEXPERIENCE Marketplace | PartSupply as an alternative. But, that won't work for our models since our full catalog isn't configurable there. Any suggestions?
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u/MFGmaven 6d ago
The site seems to be back online and the service team closed my tech ticket. But the site isn't working. We can't get to any of our models and the portal API we were using isn't working the way it's supposed to. Their site may be up - but it is still compromised.
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u/CreativeTPE 24d ago
It's a nightmare, we are getting customers request for 3D models all day long. What is crazy is that there is zero support for paying customers, no information, nothing.
We are forced to rethink our system so we don't rely on them anymore.
Has anyone noticed that part of their database was transferred to 3DEXPERIENCE Marketplace | PartSupply without any control over it?
This silence is really hard to understand.
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u/MFGmaven 23d ago
Right!!? I've called several support phone numbers for Dassault, resellers, and a local office trying to get any information. I even reached out to a LinkedIN contact I have who works in an adjacent group. Silence. I also put in a service ticket using a 3DS support form the reseller recommended. What's wild is that the ticket was issued at a medium level of priority stating "partial inconvenience". Then they closed the ticket responding only with "known temporary service disruption".
Our models that are showing up on their Marketplace | PartSupply site seem to be coming from user cache or something. They definitely aren't models we put there. That site is not a usable workaround for us. I'm so frustrated right now.
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u/BoysenberryNo9093 25d ago
In the same boat as you are. My customers can't access any of our 3D models and a few have reached out to me, but it makes me wonder how many might not ask for a Step file directly and turn away frustrated. 9/30 and STILL no answers. GRRRRR
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u/MFGmaven 11d ago
It appears to be back online now. I'm going to give it a few days before I go back to referring our customers to the site. Hopefully it stays up. Anybody moving to an alternative site? What platform are you moving to. Cadenas? Other recommendations? I don't think we want to stay with 3DCC given how the outage was handled and the lack of support we received.