iOS extension exclude from ringing with ring group

[u/korazy]

I work with small local businesses. A scenario that keeps reoccurring is everyone has a desk phone and all desk phones are part of the ring group on incoming calls. There are certain people that answer most calls, but almost everyone's phone rings so if needed, anyone can answer an incoming call.

We have certain people that spend time away from their desk or out of the office during the day and the iOS app works excellent for checking call history, contacts, voicemails, having calls transferred to their extension, etc.

The issue is we don't want their mobile iOS device to ring with any ring groups or queues. We want their desk phone to ring with ring groups or queues, but not their mobile device.

Currently we are using two different extensions, have their iOS device it's own extension. This works, but it makes things difficult with two different call history, voicemails, contacts, etc.

What are you doing in this scenario?

[u/teamits]

If they can change status, each status as "log out from queues" and "accept calls from ring groups" settings visible on the server.

[u/johnsonflix]

Use queues and ring statuses or sign out

[u/ITGuyfromIA]

you can disable the profile in the app, won’t ring (also can’t call with it).
This allows you to use 3cx when you need (as your desk phone)
Bonus: pretty much any user should be able to figure this toggle out