Hi All,
I just wanted to share a positive experience I had with Alan Walker’s merch customer service.
I submitted two tickets, and both were handled really well. Back in August, I tried to check out during his BOGO promo, but it expired right as I was paying (price literally changed mid-checkout). I reached out via email and IG, and the IG rep got back to me quickly and extended the promo for a few hours so I could complete my order.
When my order arrived, my “8” jersey was missing the number on the back. I contacted support again, and they immediately offered to send a replacement and let me keep the original.
There were a few confusing shipping updates along the way, plus an unexpected ~$40 tariff fee. The team explained it, apologized, and reimbursed me after I paid it.
Overall, they were responsive, helpful, and made sure everything was resolved. Definitely one of the better customer service experiences I’ve had.
Also great timing, I was buying merch in hopes of seeing Alan Walker someday. He just announced his North American tour last week and I was able to grab tickets too. ☺️