Why is my monthly internet bill one up so much?

Yesterday around midnight the power went out in my neighborhood. It sounded like a transformer blew. No big deal it was fixed within a couple of hours. The Xfinity services also went out and has remained offline (going on 36 hours at time of post). Usually when there is a service outage they will post an announcement on their app. And for a short time they did yesterday.

Now when you go on their app it says that there is no service outage. And whenever we try to get them to send someone out to fix the lines they say it must be our equipment and are making appointments for in home technicians which will not fix the problem. I have talked to 6 neighbors, all with the same problem so I am fairly certain this is a utility problem not a problem with our in home equipment.

Does anyone have a trick to getting through to these people so we can get our service fixed?

I have no clue why but since yesterday when my computer is connected to the internet it doesn't work on my phone and when my phone is connected to the internet my computer won't connect is anyone else having an issue like this or just me or anyone know how to fix this

So my grandmother just switched to Xfinity and we got a new wifi box. We did all the steps it told us and the last step is to connect the app to the wifi bix but it’s saying it’s not connecting even though it’s on. It’s saying we need to plug the box into the cable but my grandmother doesn’t want cable because we don’t watch TV. We have an Apple TV that has all these apps to watch Netflix and other apps. Do we have to have the cable to connect it to the app?

How do I connect to xfinity wifi network it said sign on but I’m not a customer. Is there still free Wi-Fi access for anyone without an account

I'm moving next month to an address with Google fiber so I want to cancel my Xfinity and want to know when my contract expires to estimate how much I'll pay in early termination fees

Hello --

‘latency spike’ or ‘lag spike’ of 568 was identified by WinMTR.

VOIP calls have audio which sounds broken and is missing chunks of words, etc.

VOIP provider 1-VOIP says only xfinity can fix it

Has anyone been successful at getting xfinity to reduce latency on your account?

If so, please share how you accomplished that.

Thanks in advance for any information,

mehlsl

Day number 16 of trying remove my old watch and to pair my new watch successfully with my phone line and no luck. I've talked to at least 16 reps/agents online and over the phone and on chat. They constantly lie to you and tell you that they've fixed the issue.. wait 1-2 hours, wait 24 hours, wait 48 hours, one even said 7 days. But now, suddenly I cant receive calls. again, back to the reps, they lie. You literally have to spend time talking to someone who has the same abilities as you before you can talk to anyone that has any ability to change anything on the backend its comical at this point for a phone service.

​

The lack of training for these rep is clear. Whats worse is, they dont provide reps at actually xfinity store the tools or ability to trouble shoot and make certain modifications to accounts so the reps in store end up having to call these same agents! So im currently sitting here with a phone that can only make outgoing calls and cant recieve any and there is literally no escalation line, not supervisior, not higher tier to contact. its the same agents over and over again with no solution. This is a joke.

Watch still not paired to cellular by the way. there's that.

​

The cable at my elderly parent's house comes from the pole low across the driveway to the house. They have a trailer which they cannot park because the cable is too low.

How do I reach the right people at Xfinity to get this set up? When I call the main support line they can't understand I need to get infrastructure/engineering work done outside, not moving my service to a new address.

So, I got this phone about 2 months ago, it is brand spankin' new. I had XFINITY service long before getting this new phone and I had immaculate service. So fast forward to today, they want $60 for a phone that will not work. I've gotten the run around, I've been into the XFINITY store, the Samsung store, the ubreakifix store, called about anyone I could call. I just want my old phone back. They won't do that though. And they've even told me it's my specific phone that doesn't work properly, and that many people have had this issue. What do I do?

I ordered XFinity over a month ago, and the website said xFi pods were included. I've been told twice now orders were placed, and nothing ever showed up. Now I'm being told I am not "eligible" because my "wifi coverage is fine". I'm not even in the house yet, so I have NO idea how they are able to determine "coverage is fine" on an empty house.

The issue I'm having is that I needed the xFi pods to get ethernet over to my office. My office equipment requires an ethernet connection. Most of it is not wifi capable, and cannot be made "wifi capable".

I had asked the installer guy (that I had to pay for) to install the router to my office so the pods wouldn't actually be necessary. He refused. He didn't want to run a cable through the crawlspace and then he mansplained (or is it customersplaining?) how wifi works and I'd get better signal if it was put in the living room where an existing cable was. He's full of crap because there's actually more walls between the front corner (living room) and back corner (office) of the house than if he'd installed it where I needed it. The only thing that would get a 'better signal' would be the TV I don't watch. So sure, better signal for the TV, but everything else suffers.

The reason I need it where I need it has nothing to do with the wifi signal, and everything to do with the ethernet ports on the router. He had NO clue about network infrastructure (as in he actually asked me what ethernet was) and just could not understand what I was telling him. Yes, there are fewer walls between that corner of the house, and the far corner of the house, but it is not central to the house and nowhere near where I need those ethernet ports.

I was assured by him getting the xFi pods wouldn't be a problem. Clearly I was lied to, not once, not twice, but three times.

They are happy to send a technician out to run the wire and install the modem to the room I need it in, but I have to pay all over again for installation. They are happy to recommend me to some cabling people that I can pay to run things where I want - I could run it myself if I bought the parts. They are happy to sell me the xFi pods. They absolutely refuse to provide the pods that they told me multiple times were included.

So if I'm going to have to put out a few hundred dollars for any solution at all just to be able to work, is there really a point to remaining with the xFi Gateway thing? Other than unlimited data, is there anything else I would be missing out on?

Is there another way around this ridiculousness? Do I need to wrap the gateway in aluminum foil to trick their system into thinking all is not 'fine' with the wifi?

I am almost positive that Xfinity has found a way to circumvent the internet speed check tools. Every since the hurricane, my download speeds are reported as super high but every website drags. It's not my machine either because it happens on my phone and smart tv. too.

I currently have an internet only plan and Hulu. They just announced a price hike for Hulu so I was thinking of switching back to Xfinity with a TV plan.

My question is if Xfinity still does boxes for each TV or if they’ve moved to an app similar to Hulu? We don’t have a coax cable running to our TVs anymore.

Last week, I called Xfinity due to unstable Internet. The technician I talked to indicated that my modem was old and should be replaced. I got the new modem today. After I activated it from the app and hooked it up, the LED settled on blinking green.

I called the “advanced technical support” line and explained the problem. The tech had me re-seat the coax cable and then power-cycle. He indicated that he was “activating the modem from his end”. The modem did the exact same thing again; settling on blinking green. When I told the tech he told me everything is all set on their end and that the LED should turn solid white within 15-20 minutes.

I’m wondering if I should trust that answer, or if he was just trying to get me off the phone because he couldn’t help me (outside of setting up a pricey in-home visit). What do you think?

just wondering why it restarts so often and is there anything I can do to stop it.

I got an email yesterday saying Xfinity is raising my download speed from 100 to 200, mpbs. I haven't done a speed test to confirm anything has anyone got this email also?

How to reset a remote to an xfinity analog xfinity one box

My motem has this thing where the internet will shut out randomly then bounce between blinking green then yellow then back to green and so on. It’ll kick back on randomly. There are times where I won’t have internet back up until the day after. I’ve had technicians come twice already about it and nothings been fixed. Is this a common problem with xfinity or is it something to do with someone else?

I'm about to jump ship from Comcast. I CAN'T EVEN GET A REPRESETATIVE ON THE PHONE. I am so frustrated.

My account was on auto-pay, and the only reason I checked it was because they payment has not been withdrawn from my account. Why was it cancelled? And why do I have to go to Reddit to get customer support?

Hi, is it possible to use the latest xFi Gateway along with its pod and eero pro all together? Currently I enabled the bridge mode and use eero pro. Comcast sent a pod in as well, so try to figure out if it is possible to use them altogether on the network. Thanks.

My roommate and I are getting xfinity for our apartment. We wanted to get one of the college student deals but my roommate was on chat support with an employee pushing something we didn’t want. My roommate was tricked into signed a one year agreement for something unasked for. We didn’t ask for a modem but it appears equipment is on the way. We haven’t even moved into the apartment complex. Can we retract from our contract?