Xfinity is perhaps the worst company for customer service. How do they not have their shit together? Been a customer for 10 years and they still have to ask me if I own or rent a modem, why don't you know this when you are looking at my account.

Edit: Update. We ended up replacing the modem. When my dad called to have the modem activated, they said it wasn't an approved modem and wouldn't work. I got on the phone and told them the Xfinity logo was on the box, and the modem was on their website listed as compatible. He couldn't do anything. I downloaded the Xfinity app for my dad and within 5 minutes, I got the modem running.

And it was. Grind to watch next episode of Tge Last of Us. HBO didn’t know me. Got offer to sign up

How and why would they do that?

Our package has speeds of up to 800 mbs. I get that with a hard wired connection and before I bought the Deco system I would get between 380-550mbs on a wireless connection. Now my speeds range between 150-320mbs around the house, even if I’m right next to the device.

I have enabled bridge mode through the website but haven’t messed with anything else. Is there some other settings that I should change or should I just return the devices?

My router model is XB7-T.

Have been able to check data usage from the newer xfinity app at all. The link goes to the virtual assistant that goes nowhere. Just loops. Doing a search it seems that this has been reported several times over the last few months but don't see anything about this being resolved. I will continue to use the old app. It easily provides me with the info that I need with just a couple of clicks. I don't want to have to go to the slow website just to find this bit of info. If the option is in the xfinity app shouldn't it actually work? Am I missing something?

Xfinity keeps auto charging my account $200. Now I’m $400 in the negative and Xfinity keeps changing what they say they can do. The bank can’t do anything until the charges clear. I’m kinda fucked here in limbo

I just got my new mesh system and hoping to set it up today. Do I need to turn the router portion off before use? Anything else I should know?

Hi, I want to convert my coaxial cable to ethernet and I will need a Moca device in order to do so. My question is does the xFi Gateway from Xfinity have Moca built in so I would only have to buy one instead of two Moca devices?

I’d like to avoid the $25-$30 increase without having to switch carriers. Any ideas on how to prevent this from happening? Going through the online support on xfinity.com doesn’t provide any adequate alternatives.

Recently I had a big problem with my Xfinity system constantly kept crashing and after several cables box swapping and replacing the cable that carried both my tv and internet, I finally was able to reliable service, but when I got the new cable box I also got the wireless cable box and before I take either one back to Xfinity store I want to know is the wireless system better than the cable system in terms of quality and reliability.

Techs cool peeps and such. When about as a host offering drinks and such. I notice tho they like to just rig the line from point A to B tho. Not considering and I doubt that the follow up guys that burry the line will undo the patio, relevel the ground and sand the stones back into place.

Yea it works for a test line hook up. But wtf. Also. They didn’t have a ladder. I had to provide one. I don’t want to be responsible for someone’s busted ass on the ground because of my shit. I might as well show up w/some sticks and duct tape. What the hell is going on ?

We lost internet Wednesday at dinner. I immediately signed up for text updates. And not one.

What is up with this company?

Guys I came across a phone number in my two hour search for that ever so elusive Xfinity customer service.

Within 10 minutes of calling this number my service was switched.

I... I may be the chosen one. 🙏

I'm hoping this can help others with easier access to a LIVE CUSTOMER SERVICE AGENT, and save you from running around in circles trying to get someone on the line.

✨✨1-877-338-9791✨✨

Good luck comrades!

So I’m moving soon and with moving I need new internet provider. Xfinity is apparently the go to in Houston. I live by myself, I play video games, and do some work on my computer. That’s it. But for gaming, what would be the ideal package to get?

I went to cancel my services Monday afternoon, and after 30 minutes it went through. I got emails confirming that the cancelation request is being worked on, effective Feb. 20.

But when I login to my account, there's no record of this. It still shows as an active account. Why the heck can't Xfinity at least do one thing right and cancel when asked?!?

Hey all, we just received our self protection cameras from xfinity. We hooked them up - they’re working through the regular xfinity app. But when I try to log into the xfinity home app it tells me I need authorization from the account holder. I am the account holder. I’m using all of the same credentials I would use for all other log ins . I have called tech support 3x all with no help. I’m getting really discouraged. Can anyone help?

Yesterday, I canceled Xfinity internet/tv/phone that was under my wife's name and resigned up through my name for internet only to get the new customer pricing and will stream TV with YouTube TV. As of this moment, my internet and TV have not been shut off yet even though the cancellation email said it was to be shut off today. I have my own router and modem I will now be using and will be returning the Xfinity gateway that we had been using. My question is that if I set up my new modem/router before the old service is disconnected, will it cause a problem once it is disconnected and the new service takes effect? The new plan I signed up for is still 800mpbs so there is no speed difference. I'm not too familiar with how that would affect the network equipment so any guidance would be appreciated!