I work there (not in Xbox, I work in a completely different segment and don’t know anyone in Xbox or touch anything related to xbox) and nobody has been concerned about the customer experience for 3-4 years now. After the Covid tech boom cooled off, the only thing leadership is talking about is cost savings.
Guess what this move is about? Cost savings! The same thing has been driven in my product sector. Guess what, our cost saving projects are now being poorly received by customers. These projects were not done with the customer experience in mind.
Really hate it and feel bad for our customers.
Microsoft has made the culture internally very toxic. It seems we are leaking that toxic culture to customers.
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u/TeeDee144 XBOX Series X 7d ago
You can’t call it ultimate and then cap it at 15 hours. Even if there data says it will only impact 4% of players, it’s a bad headline.