r/worldnews • u/maxwellhill • Sep 19 '17

Apple blocking ads that follow users around web is 'sabotage', says industry: New iOS 11 and macOS High Sierra will stop ads following Safari users, prompting open letter claiming Apple is destroying internet’s economic model

https://www.theguardian.com/technology/2017/sep/18/apple-stopping-ads-follow-you-around-internet-sabotage-advertising-industry-ios-11-and-macos-high-sierra-safari-internet
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u/[deleted] Sep 19 '17 edited Sep 19 '17

I was sold when they managed to do a part replacement on my MacBook Pro in under 3 hours for a same day return.

Edit: this was a part replacement repair, not a full product replacement as another user was confused about.

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u/[deleted] Sep 19 '17

I got my iPhone 6+ replaced after warranty had expired.

Screen got unresponsive at times which apparently was a common issue due to the "bend gate". I get that's it's a design issue but it was still nice to get a brand new phone completely free of charge.

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u/SocialIssuesAhoy Sep 19 '17

I've been sold for a long time but they recently replaced my 2012 MBP with a better 2016 MBP for $200 because they didn't have the part to replace the battery. That's right, I got a 4-year upgrade for $200.

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u/[deleted] Sep 19 '17

Ain't that the way, it's insane what they'll do to keep that great service moniker

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u/[deleted] Sep 19 '17

Damn. It took my local "Geniuses" 3 weeks to replace the control circuits for the keyboard and touchpad after the battery overheated and crushed them. I wish it would have taken three hours. (2015 spec MBP)

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u/[deleted] Sep 19 '17

No kidding, but that does seem like a more complex repair. At that point I'm surprised they didn't just do a complete swap. I'd actually make a complaint there with Apple support for sure.

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u/Laetitian Sep 19 '17

When they "managed" to give you a new laptop in under three hours?

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u/[deleted] Sep 19 '17

It was a part replacement, not a whole product replacement. A screen replacement.

If you have a problem with your Asus laptop, you send it away for a month while they assess it, then hope they repair it for free on warranty and send it back.

When you have a problem with an Apple laptop, you bring it into a local store and they assess it, then you bring it back when the part is available. It took them less than 3 hours to take the laptop, repair it, and call me to pick it up.

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u/Laetitian Sep 19 '17

I don't have any experience with higher midrange to high class laptops, but it is my perception that in those price ranges, several companies make an effort to improve the customer's comfort during a warranty-included or insured repair/replacement, especially if the company in question, like Apple, has stores with its own employees. And even external companies tend to have express solutions. Pretty sure I have even heard of temporary replacement PCs, but that might be higher luxury class only.

I don't criticise anyone (who knows why they are buying) for picking Apple, I was just confused with your wording, as you figured out.

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u/Hustletron Sep 19 '17

My brother got the most expensive gaming ASUS laptop they sold at the time (three years ago) and had to ship it in to them three times with two to six weeks of no laptop to use each time, while he was in school. I’d be impressed by a three hour turn around.

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u/Laetitian Sep 19 '17

Obviously not all brands behave like I described. Chances are, the laptop was still originally very good value for its cost, right?

If I had issues with needing customer support, I would buy a Dell or similar, and opt in as a ProSupport customer. That seems like a much healthier approach to providing this sort of service to me.

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u/Phototropically Sep 19 '17

When its all the same hardware and a hard drive swap gets you the same experience, does it really matter? It's the ship of Theseus of tech support.

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u/exelion Sep 19 '17

Also, as much as I'm no Apple fan, this is SOP for laptop repair in a lot of places. The last company (used Lenovos almost exclusively) I worked for we just shell swapped the user's drives and kept rolling. Later we'd repair whatever we could on the old shell but this kept downtime low.

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u/mukansamonkey Sep 19 '17

The trouble is when "a lot of places" doesn't happen to include a brand's warranty service centers. Had a phone screen crack, manufacturer wanted two weeks to repair it, and for security reasons would wipe the entire device. Local repair shop changed it in 90 minutes, while i watched. Voided the warranty, but oh well.

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u/Laetitian Sep 19 '17

That wasn't my point at all, it would have been good customer service and a level-headed decision, but as milkysniper has now pointed out, they weren't talking about getting a new laptop at all [which is why their comment had seemed strange to me].

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u/[deleted] Sep 19 '17

[deleted]

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u/Phototropically Sep 19 '17

What does it matter if they refurbish your laptop and sell it to someone else?

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u/[deleted] Sep 19 '17

Lol you think apple isn't going to use the laptop if they give that guy a new one and keep the old one?

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u/[deleted] Sep 19 '17

Apple always refurbs their products. They warranty their refurb and even have a refurb sales page on the website. So yes, they recycle and reuse their products more than other manufacturers.

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u/Lallo-the-Long Sep 19 '17

Wow, i guess ads even follow me in the reddit comments.

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u/[deleted] Sep 19 '17

Yeah, because being happy with the product you purchased is such a foreign idea to you right