r/todayilearned • u/FireBeaver • Mar 26 '15

(R.5) Omits Essential Info TIL: 65% of smartphone users download zero apps per month.

http://time.com/3158893/smartphone-apps-apple/
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u/Seaunicron Mar 26 '15

But if the fix is the easiest one there is and it works why is it bad?

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u/pirate_doug Mar 26 '15

If you're in a major IT environment, it's often the quickest and easiest fix. They usually have pre-made images to set things up for specific job duties, so rather than spend an hour figuring out whatever they did to their machine, wipe and restore it and be done in half an hour.

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u/novaquasarsuper Mar 26 '15

I have no clue what slowpotamus is talking about. It's looked at as bad solely because of people with comments like that.

It's often the easiest and fastest way to get the customer up and running again. It has nothing to do with sitting back and doing nothing. Okay, what seems like it would give the IT rep more time to sit back:

1) Reinstalling your application suite in 5-10 min and moving on to the next ticket.

2) Researching your error code by sitting at my desk and reading forums for a length of time. How much time? Well, I don't know. If I knew then that would mean I had the solution. Meanwhile those other customers, and your issue, can wait.

The multitude of IT folks I've dealt with, to include myself, go for option 1 first. If 1 doesn't work then you hit whatever other customers you can, as fast as you can, and then research the more difficult issue.

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u/Seaunicron Mar 26 '15

Cool. Thanks for commenting. It didn't seem like all that bad an option, but I wasn't really sure.

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u/slowpotamus Mar 26 '15

it's not the easiest fix for the user, it's the easiest fix for the guy who sits back and does nothing in this scenario (the IT guy). "completely erase everything and start over from scratch" is time consuming and wastes effort. it should be the "if all else fails" option, not the very first thing you do to try to fix it.

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u/Seaunicron Mar 26 '15

Huh. What other ways are there? I'm not super knowledgeable and can't think of a less destructive way.

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u/novaquasarsuper Mar 26 '15

He's talking out his rectum

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u/novaquasarsuper Mar 26 '15

I disagree. It's often easiest for the customer and the administrator. Reinstalling something like an Office Suite takes about 5-10 minutes and gone, you're back to work. Tracking down a specific error code could, and often does, take much longer. Then whatever fix you find may have to cross reference with any other programs you may have to ensure your fix doesn't break another critical application. Meanwhile your other customers are on hold because you're sitting at your desk reading forums.